OSC Technical Customer Service Representive

We are seeking a Technical Customer Service Representative to join our Operations Support Center team.

The successful candidate will provide tier 1 technical support to troubleshoot customer/employee issues, answer phones, and respond to internal helpdesk support tickets.

The role requires a strong commitment to meeting customer needs, a natural curiosity to continue learning and innovating, and excellent verbal, written, and listening skills.

The position is eligible for a competitive benefits package and bonus eligibility.

• One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred.
• One or more of the following certifications:
  CompTIA A+, CompTIA Network, CompTIA Security+ Certification, Microsoft 365 Certified:
  Fundamentals Certification, Microsoft Office Specialist Certification.
• Associate’s degree in computer science, cyber security, management information systems, or other related field or equivalent professional experience.
• Experienced with or willing to learn the required software applications, Service Now, etc.
• Competent in Microsoft Office Suite.
• Foundational knowledge of the OSI model, routing and switching technologies, Domain Name Services (DNS), firewall technologies and active directory.
• US Citizenship for this position is required by law due to federal customer contracts.

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program