Technician II

20009 - Technician II

Location:
West Point, GA

Hyundai Auto Ever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting‑edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast‑evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top‑quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world‑class company, Hyundai Auto Ever America is the place to grow your career.

Join us and be part of the transformation that’s driving the future of automotive innovation.

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The MES (Manufacturing Execution Systems) Analyst supports the reliability, performance, and continuous operation of MES computer systems within a manufacturing environment. This role is responsible for monitoring system health, responding to production and maintenance issues, and maintaining hardware and software across the plant floor and control room. The Analyst works collaboratively with internal teams to diagnose and resolve issues, supports system installations and upgrades, and ensures minimal disruption to production through timely troubleshooting and escalation when necessary.

The position requires flexibility, including overtime and holiday support, to meet operational demands.

• Monitor, troubleshoot, and respond to MES system issues, including handling phone and radio communications from production and maintenance teams.
• Perform routine system checks and complete periodic maintenance checklists to ensure optimal system performance and uptime.
• Diagnose, repair, reconfigure, and replace hardware components such as computers, scanners, and printers across the facility.
• Collaborate with MES team members and escalation complex issues when required to ensure timely resolution and minimal production impact.
• Support installation, maintenance, and modification of MES systems, including network cabling, equipment setup, and system upgrades, while working across both control room and plant floor environments.

• High school diploma (or equivalent) and at least 2+ years of IT experience.
• Strong troubleshooting skills across computer hardware and software.
• Proficiency with Windows OS, Microsoft Office (Word, Excel), and web browsers.
• Experience building, imaging, or installing Windows on computers.
• Ability to think analytically and follow written and verbal instructions.
• Strong teamwork skills with the ability to interact positively with customers and colleagues.
• Willingness and ability to work rotating shifts (morning, afternoon, graveyard).

• CompTIA A+ certification.
• Prior experience in a help desk or technical support role.
• Exposure to phone‑based customer support environments.
• Familiarity with standard IT ticketing systems or support workflows.

• Work Schedule:
  
  Scheduled hours may vary and are determined based on business and operational requirements within a three‑shift operation.
• Willingness and ability to work rotating shifts (morning, afternoon, graveyard).

This position may involve routine movement throughout the facility and hands‑on interaction with IT equipment in order to support users and perform installations. Reasonable accommodations may be made in accordance with applicable law.

• Mobility:
  Ability to move between departments and work areas to provide desk‑side support and equipment setup.
• Equipment Handling:
  Ability to handle, transport, and install standard IT hardware such as computers, monitors, and printers.
• Positioning:
  Ability to perform job‑related tasks that may require bending,…