More jobs:
L1 Technical Support Specialist – Senior
Job in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-06-06
Listing for:
Softswiss
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Full time Locations## Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.## About Product:
** SOFTSWISS Casino Platform
** With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times. Learn More## Purpose of the role:
You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.##
Key responsibilities:
* Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
* Providing first-line operational support for project systems and configurations
* Use Git Lab to review and make basic updates to configuration files, ensuring accuracy of changes
* Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
* Maintain accurate ticket updates and documentation
* Prioritize tasks in accordance with requirements and business risk level##
Required Experience:
* Higher or incomplete higher education, preference for graduates of technical universities
* Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
* Basic knowledge of markup web languages (HTML, CSS)
* Working proficiency in the English language
* Working proficiency in the Russian language## Nice to have:
* Familiarity with Git Lab (or alternatives) CI/CD pipelines
* Familiarity with Application Programming Interfaces (APIs)## Main Advantages
* Private health insurance
* Sports benefits
* Comprehensive Mental Health Program
* Free English lessons (online)
* Local language courses
* Paid time off
* Maternity leave support
* Referral program rewards
* Upskilling, internal workshops, and participation in professional conferences and corporate events## Apply for position
#J-18808-Ljbffr
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×