Audio​/Visual Technologist

Audio/Visual Technologist 2

Job

Location:

Augusta University – Health Sciences Campus: 1120 15th Street, Augusta, GA 30912;
Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Full Time

Under general supervision, the AV Technologist II will set up & operate a variety of instructional technologies, video conferencing and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. They will provide clear, concise, and diplomatic communications to resolve issues, and they will work as an integral part of the instructional support team to provide support for collaborative learning and presentations.

The AV Technologist II will also provide tier II support, interacting with the Lead AV Technologist and the AV Engineering & Systems team. They will work in a team‑based environment and requires excellent communication skills among the team and customers. They will also mentor and train student AV support workers and will enter & resolve incidents/tasks in Service Now. Weekend and evening support of events may be required as needed.

• Sets up, tests, and facilitates use of audio/visual systems, video teleconferencing systems, lecture capture systems, audio conferencing systems, Zoom/MS Teams, computers, and software to support classroom teaching, meetings, and special events. Provides assistance and technical support to presenters.
• Conducts periodic inspections of audio/visual equipment and classroom technologies to identify potential issues.
• Monitors and supports live delivery of instruction and special events using audio and video conferencing learning technologies.
• Diagnoses and resolves tier 1‑2 level hardware and software issues.
• Participates in the recommendation and development of reliable, efficient, and cost‑effective solutions.
• Coordinates with other IT teams to resolve escalated technical and functional issues.
• Trains and mentors new AV student workers and new full‑time AV staff.
• Maintains inventory of audio/visual systems and checkout equipment.
• Performs other duties as assigned or necessary, including support of classes and events outside normal business hours.

• Bachelor's degree from an accredited college or university and two years of related experience;
• Associate's degree and four years of related experience; or
• High school diploma, GED or equivalent and six years of related experience. Must have a valid driver's license with a clean driving record.

• Bachelor's or Associate's degree in IT, Computer Repair, Electronics, Audio‑Visual, Engineering, or related area;
  Info Comm‑Recognized AV Technologist Certificate.
• Experience working in higher education and/or hospital environment.
• Experience documenting functional requirements and determining technical specifications.
• Experience with Windows and Macintosh hardware/software support.
• Excellent customer service experience.

• Knowledge of teleconferencing, video conferencing, presentation systems, sound systems, Smart Boards, document cameras, wireless mic systems, Echo
  360 lecture capture, Zoom/MS Teams, web conferencing, live streaming, and related audiovisual hardware found in classrooms, conference rooms, and event settings.
• Knowledge of network connectivity.
• Knowledge of using hand tools of the AV trade is a plus.
• Knowledge of Microsoft Office products.

• Effective communication.
• Attention to detail and excellent organizational skills.
• Ability to maintain technical capability, professionalism, self‑motivation, self‑discipline, and focus under pressure.
• Physical ability to climb ladders and lift in excess of 50 lbs.
• Capacity to walk, stand, kneel, and crouch for long periods of time.

• Analytical and problem‑solving abilities.
• Ability to maintain confidentiality.
• Ability to troubleshoot and resolve AV system issues.
• Ability to prioritize and execute tasks in a high‑pressure environment.
• Availability to work before or after hours, weekends as required.
• Ability to read and understand technical documentation and conduct research.

Shift: Days; M‑F (Weekend and evening support of events may be required as…