Sr. ServiceNow Developer

Under broad supervision, designs, codes, tests, modifies and debugs computer software.

The Client is seeking a highly skilled Senior Service Now Developer to assist with development and configuration related tasks in support of our current Service Now implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our Service Now platform.

The ideal consultant will have a deep technical background in core Service Now modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

• Development & Backlog Execution:
  Rapidly absorb existing requirements to develop, configure, test, and deploy backlog items. Utilize Workflow and Flow Designer for process automation.
• Service Portal & Catalog Management:
  Create and enhance complex Service Catalog items; update Service Portal/Employee Center to improve user experience and self-service adoption.
• Knowledge Management:
  Maintain the Knowledge Base structure, ensuring optimal categorization, governance, and usability.
• Implementation & Integration:
  Perform full lifecycle implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between Service Now and third-party business systems.
• Reporting & Dashboards:
  Create, configure, and maintain Service Now reports and dashboards to provide actionable insights to key stakeholders.
• Documentation:
  Author clear, concise technical and procedural documentation using the Service Now Knowledge Base module.

• Implementation
  
  Experience:
  
  Direct, hands-on experience as part of a core Service Now Implementation team (full platform rollouts, major module deployment, or system migrations).
• Experience:
  
  Minimum 3–5+ years as a Service Now Developer/Administrator.
• Core Module Expertise:
  Strong technical knowledge and implementation experience with ITSM (Incident, Problem, Change, Knowledge, and Catalog/Request Management) and CSM (Customer Service Management).
• Secondary Module Exposure:
  Working knowledge of HRSD and CMDB.
• Technical Proficiency:
  Deep understanding of Service Now best practices, workflow, customization, client scripts, business rules, UI, policies, and integration protocols (REST/SOAP).
• Process & Change Management:
  Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
• Soft Skills and Professional Attributes:
  Autonomy, communication, diplomacy & problem-solving, collaboration, and adaptability.

• Industry
  
  Experience:
  
  Prior working experience in Higher Education or government entities (Federal, state, or local).
• Service Now-Related
  
  Certifications:
  
  CSA, CAD, CISM in ITSM or CSM.