Mgr, Regional Campus Technology Operations

Job Summary

The Manager provides direct leadership for IT operations at regional AU campuses. This includes supervising campus‑based IT professionals, coordinating day‑to‑day technology support, and managing technology integration for new and existing facilities. The role requires collaboration with faculty, staff, and administrators at regional sites to ensure that academic and clinical activities are fully supported by technology services. The Manager also serves as the primary liaison between distributed campuses and enterprise IT leadership, ensuring alignment of service standards, compliance, and resource allocation.

Augusta University – Savannah, GA Campus:
Medical College of Georgia, 13040 Abercorn Street, Savannah, GA 31419

• Manage the daily operations of IT support at all regional MCG and DCG campuses, including device management, network coordination, and end‑user support.
• Lead planning and implementation of IT services for new facilities and renovations at distributed sites, coordinating with central IT, Facilities, and campus stakeholders.
• Supervise, coach, and evaluate IT staff assigned to regional campuses, ensuring professional development and high‑quality service delivery.
• Collaborate with institutional leadership at remote sites to assess needs, resolve issues, and implement solutions that support academic, research, and clinical missions.
• Develop and maintain policies, standards, and procedures to ensure consistency of IT services across all distributed campuses.
• Serve as liaison between regional campuses and enterprise IT leadership, ensuring strategic alignment and issue escalation.
• Perform other duties as assigned.

• Bachelor’s degree from an accredited college or university in a related field with at least five years of professionally progressive IT experience, including supervisory or management experience.
• Valid state driver’s license required.

• Certifications such as ITIL, CompTIA, Microsoft, or related enterprise technology credentials.
• Experience supporting IT operations in academic or healthcare environments.
• Proven success in managing technology planning for new buildings or campus expansions.

• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of IT service delivery models in higher education and healthcare environments.
• Knowledge of end‑user computing, device management, and distributed site support practices.

• Strong organizational and project management skills for integrating IT into new facilities.
• Strong problem‑solving skills and ability to make operational decisions independently.
• Detail‑oriented with the ability to multitask and prioritize.
• Excellent interpersonal, verbal, and written communication skills.

• Ability to maintain confidentiality.
• Ability to supervise and develop technical staff at remote locations.
• Ability to collaborate with varied stakeholders, including faculty, clinical staff, and administrators.

Shift: Days;
Monday–Friday (work outside of regular business hours may be required). Position is located in Savannah, GA.

Pay Band: B15. Salary: $82,800 to $95,200 annually (commensurate with qualifications within the established range).

Benefits available to full‑time employees include health, dental, life insurance, retirement options, paid vacation, sick leave, and 13 paid holidays. Tuition assistance may be available after 6 months of employment.

• All selected candidates must successfully pass a background check review prior to starting.
• Credit checks for positions of trust or departmental purchase card usage (if applicable).
• Motor vehicle reports required for positions that require driving an AU vehicle.
• Faculty hires must provide proof of completed academic degree(s) and relevant transcripts or credential evaluations.
• All employees must comply with cybersecurity and privacy policies.

The Human Resources Division will request a driver’s history report for the identified top candidate(s). The selected candidate must have a valid driver’s license.

Promotes a customer‑friendly environment and provides superior service to patients, students, faculty, and employees. Augusta University is a tobacco‑free environment.

Augusta University is a proud equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.