Audio​/Visual Technologist

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust, and secure services that educate and inspire students, empower clinicians, educators, researchers, and administrators, and advance learning, discovery, and care.

Under general supervision, the AV Technologist II will set up & operate a variety of instructional technologies, video conferencing, and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. They will provide clear, concise, and diplomatic communications to resolve issues, and they will work as an integral part of the instructional support team to provide support for collaborative learning and presentations.

The AV Technologist II will also provide tier II support, interacting with the Lead AV Technologist and the AV Engineering & Systems team. The AV Technologist II will work within a team-based environment and requires excellent communication skills among the team and customers. They will also mentor and train student AV support workers. They will be required to enter & resolve incidents/tasks into the Service Now service management system.

Weekend and evening support of events may be required as needed.

Sets up, tests, and facilitates use of the audio/visual systems, video teleconferencing systems, lecture capture systems, audio conferencing systems, Zoom/MS Teams, computers, software, and related technology to support classroom teaching, meetings, and special events. Provides assistance and technical support to presenters to ensure successful presentations and use of audio/visual systems.

Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks to the client's effective use of the room's AV systems.

Monitors and supports live delivery of instruction and special events utilizing audio conferencing and video conferencing learning technologies.

Diagnoses and resolves tier 1-2 level hardware and software issues.

Participates in the recommendation and development of reliable, efficient, and cost-effective solutions.

Coordinates with other IT Teams to resolve escalated technical and functional issues.

Trains and mentors new AV student workers and new FT AV staff.

Makes inventory of audio/visual systems and checkout equipment.

Other duties:
Any other tasks/duties as may be assigned or necessary, including support of classes and events outside of the normal business hours.

Bachelor's degree from an accredited college or university and two years of related experience OR Associate's degree from an accredited college or university and four years of related experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and six years of related experience. Must maintain a valid driver's license with a clean driving record.

Bachelor's or Associate's degree from an accredited college or university in IT, Computer Repair, Electronics, Audio-Visual, Engineering, or related area;
Info Comm-Recognized AV Technologist Certificate. Bachelor's degree in an IT-related field. Experience working in Higher Education and/or Hospital environment. Info Comm Recognized AV Technologist Cert. Experience in assisting with documenting functional requirements and determining technical specifications. Experience in Windows and Macintosh hardware/software support. Experience with providing excellent customer service.

KNOWLEDGE

Knowledge of teleconferencing, video conferencing, presentation systems, sound systems, Smart Boards, document cameras, wireless mic systems, Echo
360 Lecture Capture, Zoom/MS Teams Web conferencing, Live streaming, and related audiovisual hardware found in classrooms, conference rooms, and event settings.

Knowledge of network connectivity.

Knowledge of using hand tools of the AV trade is a plus.

Knowledge of…