Project Manager, Professional Services

Project Manager, Professional Services

Company: PTC

• Lead and manage multiple projects to ensure the realization of value, quality, and on‑time delivery of defined scope.
• Lead a full project lifecycle leveraging either the traditional PMI Process or Scrum/Agile approach.
• Work as a liaison within the Global Services organization and interface with R&D, Service Lifecycle Management, Technical Support, Workforce Management and other extended organizations to ensure that proper scope, resource pools and key dependencies are being defined and developed.
• Identify and schedule project deliverables, milestones and required tasks, providing early visibility to schedules or milestones that are at risk.
• Build detailed project plans and schedules for products across all processes, independently managing day‑day operational tactical aspects of multiple projects.
• Coordinate and facilitate communications with management and across teams.
• Maintain product knowledge to increase efficiency in delivery of products.
• Organize and lead business requirements and design sessions with key stakeholders and technology teams.
• Work in conjunction with customers to analyze, design and develop requirements.
• Own contractual documents and manage contract changes.
• Jointly work with partners and support partner projects as needed.
• Maintain active engagement with existing customer base to ensure retention.
• Provide leadership and guidance to delivery team and customer team.
• Operate and participate in customer steering committees.
• Define, align and document client vision and strategies (Roadmaps) and define joint program (PTC–client) organizations, including governance models involving executives from both PTC and the client.
• Identify new business opportunities within the client and provide to the business development team.
• Generate project growth within the current project by expanding the scope of the current project or defining and developing the next step of the Client Roadmap.
• Own the financials of the project, including cost, revenue, margin and investment.
• Provide a multi‑quarter forecast reflecting the revenue, margin and cost of the current project.
• Work closely with Sales and business development to craft comprehensive account plans, strategies and financial models.
• Manage all business forecasting, including revenue, margin, free‑work, bookings and Estimate‑at‑Completion on a weekly basis.
• Own and drive escalation of technical, resource, and strategic issues across the client and internal PTC ecosystem.
• Ensure strategic initiatives are prioritized and delivered successfully.
• Implement portfolio management and good practice.
• Provide oversight of key projects ensuring consistency of approach.
• Mentor and coach delivery team members as necessary.
• Provide enterprise‑wide best practice approaches for governance, resourcing, risk management, and planning.

• Bachelor’s degree and 3 – 6 years of Project Management experience.
• Availability for 25% onsite travel to customer sites within the Americas.
• PMP certification (or equivalent) is required.

• Knowledge of and experience with industry‑specific processes in Aerospace and Defense, Medical Device, High‑Tech Electronics, or Heavy Equipment manufacture.
• Experience with after‑market service and supply‑chain operation.
• Experience with Service Lifecycle Management (Service Parts Planning, Field Services) solution implementation.
• Experience with Cloud‑based, Software as a Service offerings.
• Demonstrated experience working in heavily regulated industries and environments.

The anticipated annual salary range for this position is between $120,000 – $140,000. Actual compensation may vary based on skills, qualifications, experience, and location. Candidates may also be eligible for performance‑based bonuses.

Employees also have the opportunity to become PTC shareholders through our Employee Share Purchase Program (ESPP) and may be eligible for participation in equity programs.

Benefits include medical, dental and vision insurance; paid time off and sick leave; tuition reimbursement; 401(k) contributions and employer match; flexible spending accounts; life insurance; disability coverage; and a generous commuter subsidy for office‑assigned employees.

PTC is an equal‑opportunity employer. We welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

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