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Head of AI-Driven Customer Engagement Platforms
Job in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-07-20
Listing for:
Ciena Corporation
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
Ciena Corporation, located in Alpharetta, GA, seeks a Senior Director, Customer Engagement IT Partner to lead the platforms and technology delivering Sales, Service, Marketing, and Digital Commerce experiences end-to-end. You will set the technology vision, roadmap, and partner with business leaders to drive measurable value.
You’ll lead a multidisciplinary team of product owners, delivery leads, analysts, and engineers, aligning investments to revenue and customer outcomes while embedding AI,
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