Health Care Reform Customer Service Associate

Health Care Compliance Service Associate

ADP is hiring a Health Care Compliance Service Associate. The Service Associate will serve as a trusted advisor to a dedicated client base, providing Affordable Care Act (ACA) compliance services.

Responsibilities include driving compliance strategy, collaborating with HCM contacts and third-party partners, providing strategic insight on ACA eligibility, affordability, reporting, analytics, penalties, exchange management, source data files, and cross-platform integration. The associate will support clients using ADP’s Comprehensive Health Compliance solution, deliver an end-to-end client experience, manage complex client situations, and act as a strategic partner to help clients understand marketplace implications of their HCM practices.

• Provide Strategic Insight. Act as an ACA expert and trusted partner for ADP’s largest clients, offering guidance on eligibility, affordability, reporting, proactive penalties management, exchange management, and related HCM business practices.
• Navigate Client Complexity. Manage clients with varying levels of complexity arising from unique HCM practices, industry, and platform mix.
• Analyze and Develop Solutions. Deliver the ACA service model end-to-end, sharing industry updates, product updates, and impact assessments.
• Manage Difficult Situations Effectively. Handle potential issues proactively, setting realistic expectations and partnering with HCM Success Executives, consultants, and technical partners to resolve issues.
• Serve as Mutual and Strategic Partner. Own client success by providing market insight, risk identification, and proactive support.

• A minimum of 3 years managing and supporting a dedicated client base in a B2B environment.
• College degree preferred but not required; strong job-related skills and experience are sufficient.

• Health Care industry experience
• Strong client relationship skills
• Ability to work independently with little supervision
• Demonstrated ability to work in a performance-based and ethical environment
• Learning agility, critical thinking, and initiative to find solutions
• Organizational skills, multitasking, and prioritization
• Collaboration skills in team and matrixed environments
• Excellent analytical and problem-solving skills
• Negotiation and communication skills, including persuasion and motivation
• Proficiency in Microsoft Office applications

• Be yourself in a culture that values equity, inclusion, and belonging
• Join business resource groups and connect with global networks
• Grow your career with opportunities for advancement
• Continuously learn through training, development, and mentorship
• Receive comprehensive benefits from Day 1
• Focus on mental health and well-being with support from the company
• Participate in corporate giving and volunteering opportunities

ADP affirms equality, diversity, and inclusion in the workplace and supports equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, legally protected status, national origin, age, marital status, or veteran status. Hiring decisions are based on qualifications, experience, and job performance.