Desktop Support Engineer
Job in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-08-11
Listing for:
TECEZE
Full Time, Seasonal/Temporary
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Employment Type:
Full-Time
We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service
.Key Responsibilities
- :
Provide Level 1 and Level 2 technical support to end user - sTroubleshoot desktop, laptop, printer, and software issue
- sResolve Windows and Office 365-related problem
- sManage user accounts, password resets, and access request
- sLog, track, and update tickets in the ticketing syste
- mEscalate complex issues to the appropriate team
- sSupport hardware installations, upgrades, and replacement
- sMaintain documentation of incidents and resolution
- :
Experience in Help Desk or Technical Suppor - tKnowledge of Windows operating systems and Microsoft Offic
- eBasic understanding of networking concepts (TCP/IP, DNS, DHCP
- )Experience with Active Directory and user account managemen
- tFamiliarity with ticketing tools such as Service Now or Jir
- aGood troubleshooting and communication skills
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