Help Desk​/Desktop Support Analyst Augusta, GA

Help Desk/Desktop Support Analyst

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical assistance for employees in Augusta, Georgia. This long-term contract position is ideal for someone who has a solid IT foundation and wants to strengthen hands-on experience supporting workplace technology. The role focuses on resolving everyday hardware, software, and user access issues while delivering responsive, attentive service.

Responsibilities:

• Deliver first-level technical support for end-user devices, software applications, and routine network connectivity concerns
• Diagnose and resolve issues affecting Windows-based desktops, laptops, printers, and other commonly used peripherals
• Prepare, image, configure, and distribute computer equipment to support new and existing employees
• Perform entry-level account administration tasks, including password assistance and basic user support within Active Directory
• Install, update, and troubleshoot standard business software used across the organization
• Record support requests, troubleshooting steps, and final resolutions accurately within the ticket management system
• Communicate with employees in a courteous and service-oriented manner to ensure a positive support experience