Regional Director

Augusta

Repair Center

3069 Washington Road

Augusta, GA 30907, USA

Regional Director

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:
To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Please come and join our team!

Why Choose Classic Collision?

• Supportive Team Culture
• Company match 401K
• Paid Time Off – 6 Paid Holidays
• Rewarding Work

Regional Director

Reporting to Area Vice President (AVP)

Job Summary

The Regional Director (RD) is responsible for the operational and financial performance of multiple locations within an assigned region (minimum 5–8 General Managers). This includes oversight of center-level operations, employee development, customer satisfaction, business growth, and profitability.

The RD serves as the primary coach and mentor for General Managers, ensuring execution of company standards, consistency across shops, and accountability to results. This role directly aligns General Managers to the Area Vice President’s strategy, ensuring daily, weekly, and monthly Standard Work is executed at the shop level.

Essential Responsibilities / Job Functions - (Other duties may be assigned as needed)

• Directly lead center-level performance by working in person with General Managers to ensure operational excellence in KPIs, quality, and culture.

• Ensure consistent execution of operational standards and processes through the company’s Recipe Book.

• Coach and hold GMs accountable to daily, weekly, and monthly Standard Work routines.

• Manage and communicate change initiatives effectively across all locations.

• Stay current on vehicle repair procedures, safety, and compliance requirements.

• Conduct regular site visits to audit operations, safety, and customer service standards.

• Support recruiting, interviewing, onboarding, and training of new hires as needed.

• Cultivate and manage professional relationships with insurance partners and referral sources.

• Support external marketing and dealer relationship initiatives.

• Provide feedback and coaching on estimates, customer communication, and DRP requirements.

• Report weekly to the AVP on shop-level performance, compliance, and gaps.

Daily

• Meet with each GM to review daily sales targets and WIP status.

• Verify CCC Calendar updates and ensure reschedules are completed.

• Perform walk-throughs at assigned shops; review 2–3 ROs >10 days old.

• Ensure shops are problem-solving speed, quality, cost, and customer service.

• Confirm GMs are completing their own Standard Work.

Three Times Weekly

• Join or lead production/admin meetings with GMs.

• Audit 1 estimate per GM in detail against DRP requirements.

• Review callback report and coach GM on corrective actions.

• Conduct 1:1 GM huddles (30 minutes each) to review KPIs, WIP, and sales results.

• Review payroll allocations with each GM (flags, YUGO, guarantees).

• Validate safety compliance and follow-up items are closed.

• Participate in RD-to-AVP weekly huddle to align on performance and gaps.

Monthly

• Conduct financial reviews with each GM.

• Ensure each shop is B2A-ready with supporting documentation.

• Review training/LMS progress with GMs and identify development needs.

• Visit insurance and dealer partners with GMs to reinforce relationships.

• Prepare a regional summary for AVP highlighting gaps, wins, and strategies.

Skills / Requirements

• Minimum of five years’ experience in collision repair or auto body shop management is required.

• Proven success in managing multiple locations within a regional or multi-unit structure is preferred.

• Strong leadership capabilities with a record of effective team development.

• Proficiency in interpreting and managing Profit & Loss (P&L) statements.

• ICAR Platinum certification is preferred.

• Ability to travel a minimum of 50% of the time.

• Valid driver’s license and eligibility for company insurance coverage.

• Working knowledge of CCC One estimating and management platform.

• Proficiency in…