E-Z-GO Manager of National Field Service

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets
products under several different brands. Its vehicles are found in environments ranging from golf courses to
factories, airports to planned communities, and theme parks to hunting preserves.

• Manage and optimize national field service operations to improve efficiency, reduce service delays, and ensure consistent, high‑quality service delivery.
• Lead, coach, and develop field service leaders and employees to strengthen performance, accountability, and professional growth.
• Establish clear performance expectations, evaluate results, and address performance gaps through timely feedback and corrective action.
• Establish, communicate, and enforce safety standards and procedures to maintain a safe working environment across all field operations.
• Serve as the primary point of communication for field service teams and service partners by providing clear guidance, updates, and operational direction.
• Oversee preventive maintenance of service vehicles and operational equipment to minimize downtime and control repair costs.
• Manage service vehicle assets, including leased vehicles, to ensure proper usage, condition, and cost‑effective lifecycle management.
• Monitor and manage labor cost recovery related to service repairs to support budget control and financial performance.
• Analyze field service issues and implement effective solutions to resolve operational challenges and improve service outcomes.
• Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.

• Education:
  
  Bachelor’s degree required. In lieu of a degree, fifteen or more years of progressive field service and/or after sales operations experience may be considered, including a minimum of five years of experience leading and developing managers within comparable operational environments.
• Years of
  
  Experience:
  
  Seven to ten years of related experience, including at least five years of experience leading and developing direct reports.
• Software Knowledge:
  Proficiency with standard business software applications, including Microsoft Word, Excel, Outlook, and PowerPoint, is required. Experience with Salesforce, and SAP preferred.

• Demonstrated written and verbal communication skills with the ability to communicate effectively with employees, service partners, and customers.
• Ability to travel approximately 25 percent as required to support field operations, as well as a valid driver’s license are required.