Residential Service Coordinator ( Home Manager Manchester, Ga

Residential Service Coordinator ( Home Manager )- Manchester, Ga

685 Hill Street, Manchester, Georgia, 31816, UNITED STATES

The Residential Service Coordinator I (RSC I) is responsible for the day-to-day management and program compliance for Developmental Disabilities Ministries, Inc. (DDM) services (CRA, CLS, and other DDM services). This role includes providing direct care to enhance person-centered services, covering shifts due to vacancies and call-outs. Generally, the RSC I works 30 hours a week in direct care and 10 hours of administrative tasks and is classified as a full-time employee.

DDM is a Christian Ministry, and it is our purpose to provide residents with the highest quality of care and services in an atmosphere of dignity and respect.

Supervisor Responsibilities

• Conduct and ensure direct care staff are properly trained and in compliance with training standards.
• Ensure training tracking system is used by direct reports and provide training and oversight as needed.
• Serve as the hiring manager for all staff in the home.
• Responsible for performance reviews, progressive discipline, and management of staffing; work directly with the Program Manager and HR to address staffing issues.
• Work directly with the Program Manager and Human Resources to recruit and appropriately staff homes.
• Audit shift notes for all homes of responsibility to ensure quality and billable services.
• Develop and manage the personnel budget.
  • Develop schedules.
  • Ensure hours worked match scheduled hours.
  • Monitor overtime and take appropriate actions to mitigate OT expenses.
• Communicate frequently with home staff; conduct staff meetings.
• Utilize and manage direct reports’ HR information in Paycom.
• Conduct weekly and daily compliance checks.

Direct Care Responsibilities

• Cover shifts for vacancies, doctor’s appointments, and enhance person-centered services and access rule requirements.
• Complete time-sensitive documentation if not completed by staff.
• Scheduled for 30 hours of direct care per week.
• Work with Tarrytown and pharmacies to update MARs with new medications.
• Upload or ensure all doctor’s appointments, documentation, and follow-ups are in Therap and documented. Complete Resident Summaries.
• Complete monthly ISP Tracking Programs or ensure ISP goals are being worked on and documentation is completed based on ISP.
• Manage grocery shopping/home supplies/office supplies ordering and expenses (Clicklist).

Home/Vehicle Management/Oversight

• Conduct monthly home and vehicle checks.
• Complete vehicle maintenance (oil changes, repairs, tires, etc.).
• Obtain quotes, follow up, and ensure the home remains safe and in good repair.
• Ensure mileage, emergency drills, and other facilities documentation is completed.
• Create cleaning schedules for the home.

Program/Core Team Member Oversight

• Communicate with family members, day programs, support coordination, HFDR, and other stakeholders regarding current services and compliance. Report any issues or concerns to the Program Manager.
• Complete or ensure annual documentation (consents, releases, day-to-day living agreements) is uploaded and accurate in Therap.
• Oversee healthy menus.
• Audit residents’ funds and petty cash.
• Participate in pre-ISP person-centered planning, development of ISP goals, and actively participate in the implementation of ISP.
• Maintain confidentiality of Core Team Members at all times.
• Attend required educational/professional development meetings.
• Audit documentation of Core Team Members’ behaviors, medical conditions, and training progress on an ongoing basis and communicate needs to the Program Manager and Nurse.
• Complete the Annual Health Risk Screening Tool and update as needed with medication changes, new or additional diagnoses, and changes of condition. Inform the Nurse when HRST is a level 3 or above.
• Ensure all GERs/incidents are reported immediately. Work directly with the Program Manager to ensure all DBHDD reportable incident reports are submitted accurately and timely.
• Implement DDM Policy/Procedure Manual as directed.
• Attend all meetings such as ISP and SIS for Core Team Members as needed.
• Participate in the evaluation and admission process of all new Core Team Members referred to the home.
• Ensure documentation required by DDM and state agencies is present, accurate, and meets quality standards.
• Resolve any Support Coordination citations.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience