Practice Manager

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title:

Associate Practice Manager Company:
Oak Street Health Role

Description:

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.

Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Core Responsibilities:

Staff Management and Development Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times

Clinic Operations Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed

Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed

Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics

Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows

Ensure our patient scheduling processes are executed efficiently

Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.

Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows

Leadership and Community Engagement Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Other duties as assigned

This role reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership (depending on location) and has an opportunity for advancement.

What we're looking for

Required:

2 or more years of experience in a supervisory role Ability to work flexible hours as needed, with occasional evenings

Proficient PC skillsUS work authorization

Strongly Preferred:

Bachelor's or Master's Degree in a related field5 or more years of experience in a supervisory role within a clinical setting

Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve

Experience successfully driving teams towards achievement of metrics

Preferred:

Experience with Google Suite Other

Skills:

A passion for mentorship and team development

Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teamsA problem-solving orientation and eagerness to identify process gaps and implement practical solutionsA flexible and positive attitude, including being comfortable with ambiguityA proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions…