Senior Director, Denials

Description

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.

For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients.

At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.

We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.

Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.

• The Senior Director is accountable for end to end performance across defined segments of the denials lifecycle, owning throughput, cycle time, quality and revenue outcomes. This role operates within a tech-enabled, functionally specialized model designed to scale through automation, clear ownership, and optimized workflow orchestration. This role ensures alignment across teams, leads large-scale initiatives, and optimizes workflows to improve performance, scalability, and efficiency.
• Operating at the intersection of strategy and operations, this leader translates business priorities into executable plans that deliver measurable outcomes. The Senior Director drives cross functional execution, ensuring alignment, leading large-scale initiatives, and optimizing workflows to improve performance, scalability, and efficiency. In partnership with Operations, Product, Finance, and Client Success, this role drives end-to-end throughput, revenue realization, and operational excellence.

• Drive end-to-end performance across the denials lifecycle by ensuring work is aligned, streamlined, and executed with clear ownership and accountability
• Deliver measurable improvements in throughput, cycle time, quality, and revenue realization through workflow optimization and disciplined execution
• Lead the successful execution and scaling of large, cross-functional initiatives that advance operational capability and business performance
• Eliminate silos and strengthen coordination across teams, enabling seamless handoffs and consistent outcomes across the lifecycle
• Build organizational capability by developing leaders, reinforcing accountability, and establishing repeatable, scalable ways of working
• Enable the business unit to consistently achieve target operating model performance, supporting profitability, efficiency, and long-term growth

• Drive alignment across functions to ensure seamless end-to-end workflow execution, clear ownership, and accountability
• Lead and operationalize large-scale, cross-functional initiatives, including automation, workflow redesign, and performance improvement efforts
• Translate business priorities into clear execution plans, ensuring initiatives move from concept to measurable outcomes
• Evaluate and optimize workflows to improve throughput, cycle time, quality, and scalability across the denials lifecycle
• Ensure alignment between workflow statuses, system routing, and functional accountability
• Identify and resolve bottlenecks, inefficiencies, and gaps in ownership, ensuring work is routed and executed effectively
• Establish and reinforce performance frameworks and accountability structures to drive consistent, predictable results
• Partner cross-functionally with Finance, and Client Success to align on priorities, capabilities, and performance expectations
• Partner with Product and Engineering to scale automation and reduce manual intervention across the lifecycle
• Monitor performance trends and leverage data to drive decision-making, prioritize efforts, and deliver continuous improvement
• Monitor automation performance, identify failure points, and drive rapid resolution to maximize throughput
• Build and scale a high-performing leadership structure, including Directors, Managers, and Supervisors
• Establish clear…