Regional Field Support Manager Veterinary Diagnostics

Overview

The Regional Field Support Manager leads and supports a team of Veterinary Diagnostics Field Support Representatives (FSR) to provide excellent customer experience.

Learn more about Field Support:

• Develop the team and provide ongoing coaching to drive performance.
• Collaborate with field partners to identify opportunities and manage a region towards a common goal.
• Implement strategies to achieve quarterly commercial goals.
• Coordinate resources and help employees with territory management to support customer loyalty and growth.
• Advocate for internal and external customers and act as a mediator to establish strong relationships.
• Adhere to and model the IDEXX Purpose & Guiding Principles.
• Contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
• Facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

• Have the ability to travel 50%
• 5 or more years of leadership experience, preferably leading remote field service teams
• Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects – it’s essential your strengths lie with influencing, planning and coordinating.
• You have fantastic customer service skills including discovering and exploring customers’ needs, experience working with customers and maintaining good customer relationships.
• You have strong management skills and have the ability to give developmental feedback in a coaching environment.
• Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
• You’re a natural communicator with an inspirational style of working.
• You enjoy working with people and have the ability to build instant rapport.

• Base annual salary target: $85000- $100000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.