Assistant General Manager

Position Purpose

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day‑to‑day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all times.

• 2+ years of experience supervising at least eight associates at a branded, quality hotel (preferred)
• Bachelor’s Degree (preferred)
• At least three years of experience in the hotel industry (preferred)
• Experience in accounting (preferred)
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required
• Must be available 24/7, including weekends and holidays
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers and assist with folding linen according to proper standards

• Supervisory skills: interview, hire, train, appraise, document, motivate
• Entire property, staff services, hours of operation, types of rooms, locations, rates, and discounts
• Accounting practices
• Safety and security measures
• Local area shopping, dining, entertainment, and travel directions
• All functions, procedures, and policies of departments supervised
• Daily hotel operations, check daily events, bulletin boards, and stay up to date on changes, new procedures, and events
• Manager on Duty functions

• Train and develop associates through meetings, logs, etc.
• Monitor and document associates for both positive and negative feedback
• Maintain organization of supplies and order as necessary
• Analyze work for accuracy of self and others
• Computer literate to thoroughly operate property management system

• Multi‑task, detail oriented, remain service centric
• Effectively communicate with guests, department heads, associates, and corporate office support staff
• Market and promote the property to increase exposure and sales
• Solve guest issues with professionalism, maintaining a hospitable attitude

• Other duties as assigned, that the associate is capable of performing
• Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing the most qualified individuals
• Promote positive morale and friendly attitudes
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models
• Maintain safety and security practices, have thorough knowledge of emergency procedures
• Ensure guests are provided with the highest quality product and service
• Communicate and document using internal means: logs, email, etc.
• Must be thoroughly familiar with the Associate Handbook, and implement all rules, policies and procedures established by the company, including those contained in the Associate Handbook
• Maintain certification from a brand‑approved vendor training program
• Implement the company’s Standard Operating Procedures at the hotel
• Keep General Manager promptly and fully informed of all problems or unusual matters of significance

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

• Gift Cards
• Employee Lunches