Branch Manager

Job Overview

The Branch Manager is responsible for overseeing the operations and performance of the branch, managing staff, ensuring efficient logistics operations, maintaining customer satisfaction, and achieving financial targets.

• Work with existing sales team to execute sales strategy, including building and maintaining a book of business and providing executive coaching.
• Maximize profitability through strong, decisive and entrepreneurial leadership while maintaining Hellmann’s high standards of quality and customer service.
• Foster strong relationships with customers and vendors to strengthen Hellmann’s position in the marketplace.
• Operate the station with utmost integrity, fully supported by Hellmann’s Global DNA.
• Continuously strive for value creation and efficiencies for customers, improving existing KPIs.
• Collaborate with the team to drive continuous improvement efforts throughout the station to enhance customer experience and operational efficiencies.
• Adapt to and manage change to avoid adverse impact on the station or customers.
• Promote global teamwork by working closely with partners to identify and close business opportunities and strengthen Hellmann’s brand worldwide.
• Analyze and interpret financial statements (e.g., P&L, cash flows) to maximize profits through sound business practices.
• Ensure adherence to global and local policies, procedures, Model Branch Processes, regulatory, and governmental compliance.
• Take ownership of the full P/L and performance of the branch, acting to meet budgeted guidelines and achieve defined KPIs.
• Address systemic issues with network performance, customer profitability, and process deviation to ensure quick corrective action.
• Proactively keep management informed of major developments within the branch.
• Actively manage and drive financially-related activities, including Accounts Receivable, file‑level closing, profitability verification, and dispute resolution.
• Drive company behavior within the branch by building business cases based on facts and financial data.
• Work with USA Product heads to facilitate product‑related training and address client or routing issues for optimal product performance.
• Achieve and follow up on corrective action plans within the branch.
• Hold the team fiscally accountable and drive them to meet finance‑related KPIs and budgets.
• Set performance goals, measure performance, and provide regular informal and formal feedback to direct reports.
• Monitor and manage staffing levels and workload allocation across all sea product teams, including talent acquisition, furloughing, re‑purposing, re‑shifting, demotion, promotion, and severance.
• Develop team members and provide succession planning for product manager, supervisor, desk agent, and other levels.
• Perform other duties as assigned.

This position supervises up to fifty (50) full‑time employees and may supervise temporary employees based on projects.

• Bachelor’s degree in Business, Logistics and Supply Chain, Transportation, or a related field; or equivalent education and work experience.
• 15–20 years of experience in freight forwarding, with sales/account management experience preferred.
• 7–10 years of supervisory experience.
• Completion of industry‑related courses is an asset.

• High‑level influencer who elevates Hellmann’s brand as employer and service provider.
• Excellent change management skills while maintaining employee focus and trust.
• Visionary representation of Hellmann, providing clarity and reducing ambiguity.
• Financial acumen: understands business drivers.
• Results‑oriented: drives strategy and execution.
• Professional leadership, capable of developing and leading a cohesive team.
• Customer‑focused mindset.
• Strong organization and time‑management skills.
• Adaptability and flexibility in high‑pressure environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and internet.
• Knowledge of world geography, shipping documentation, and Incoterms (preferred).
• Excellent written and verbal communication skills in English.
• Ability to calculate figures and percentages such as freight rates and discounts.
• Strong analytical and problem‑solving abilities.
• Coaching skills to train, coach, and develop subordinates.

• Frequently required to stand and walk; regularly required to sit for extended periods.
• Regular use of arms, hands, and fingers for computer and phone use.
• Clear speaking and listening for heavy phone contact.
• Requires close‑up vision for computer screen distance.
• Occasional overnight travel.

The work environment is office‑based with typical office equipment. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Inclusion and social diversity are core values of Hellmann’s corporate culture.