Shop - Site Operations Manager

Team Overview Tik Tok  Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.

• Manage end to end e-commerce fulfillment operations including inbound goods, pick, pack, and outbound operations.
• Own and deliver operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs, including peak season planning.
• Drive continuous improvement to optimize operations and improve productivity.
• Champion strategic projects that have network-wide impact.
• Leverage cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems.
• Establish objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience.
• Set clear goals and expectations for team members, measure performance and provide feedback.

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
• 5 years of experience managing third‑party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

• Continuous improvement, Lean Six Sigma, Kaizen experience.
• Writing training documents and standard operating procedures.