HVAC Location Manager

Description

At TE Certified, we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we're known for exceptional craftsmanship and customer care. But what truly sets us apart is our people.

We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.

If you're a proven leader with a passion for HVAC operations, team development, and delivering exceptional customer experiences—we want you on our team.

The HVAC Location Manager is responsible for overseeing and leading all aspects of the HVAC Department at our Jonesboro location. This role requires a strong operational leader who can successfully manage department performance, develop team members, drive revenue growth, ensure customer satisfaction, and maintain the highest standards of quality and professionalism.

The ideal candidate is an experienced HVAC leader who can balance field operations, team development, customer relations, financial accountability, and strategic growth initiatives while fostering a culture of excellence.

• Oversee the daily operations of the HVAC Service and Installation Departments.
• Ensure department goals, revenue targets, profitability objectives, and customer satisfaction standards are achieved.
• Develop and implement strategies to improve operational efficiency and department performance.
• Maintain accountability for staffing levels, scheduling, dispatch coordination, and resource allocation.
• Monitor key performance indicators (KPIs) and implement action plans to drive continuous improvement.

• Recruit, hire, onboard, and retain top HVAC talent.
• Coach, mentor, and develop service technicians, installers, and field supervisors.
• Conduct ride-alongs, performance reviews, and ongoing training initiatives.
• Promote a positive, team-oriented culture focused on accountability, growth, and customer service.
• Identify future leaders within the organization and support career development opportunities.

• Provide advanced HVAC technical support and troubleshooting guidance.
• Serve as a resource for technicians and management regarding complex service situations.
• Ensure adherence to company standards, industry best practices, and safety protocols.
• Maintain high-quality workmanship across all HVAC services and installations.

• Resolve escalated customer concerns with professionalism and urgency.
• Maintain strong customer relationships and uphold TE Certified's reputation for excellence.
• Ensure customer service standards are consistently met across all HVAC operations.

• Manage departmental budgets, profitability, and operational expenses.
• Drive revenue growth through service, replacement, maintenance, and sales opportunities.
  
  Analyze department performance metrics and identify opportunities for improvement.
• Collaborate with company leadership to support strategic initiatives and market growth.

The ideal candidate will:

• Have significant residential HVAC service and operational management experience.
• Possess strong leadership, communication, and team-building skills.
• Demonstrate success managing service, sales, and installation operations.
• Be experienced in recruiting, coaching, mentoring, and developing HVAC professionals.
• Be comfortable handling technical support calls, difficult customer situations, and operational challenges.
• Have a thorough understanding of residential HVAC systems, service, sales, maintenance agreements, and replacement processes.
• Be confident leading a high-performing HVAC department within an established and growing organization.
• Be able to effectively balance office management responsibilities with field leadership.
• Be passionate about creating a culture of excellence, accountability, and continuous improvement.
• Assist and complete other duties as assigned.

This position is ideal for an…