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Customer Service Manager: Lead, Coach & Elevate Team

Job in Augusta, Richmond County, Georgia, 30917, USA
Listing for: Sharecare Operating Company, Inc.
Full Time position
Listed on 2026-07-26
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Customer Service Manager: Lead, Coach & Elevate Team Performance

Sharecare, Inc. in Atlanta, GA, is seeking a Customer Service Manager to lead a team of Representatives and Engagement Specialists. You will coach, support daily operations, and develop staff while monitoring performance against key metrics.

Under the direction of the Sr Manager of Customer Service, you will drive service levels, handle escalations, deliver training, and collaborate with other departments to improve processes and outcomes. Strong communication and leadership are essential.

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