District Manager, Management

Job Title: District Manager

Location: Regional - Travel Required

The District Manager (Property Operations) is responsible for the performance, standards, and execution of multiple self-storage locations within an assigned district. This role leads and develops field teams (including technicians and site-level staff as applicable), drives consistent property readiness, and partners with leadership to deliver operational results.

A core focus of this role is vendor management and leadership execution - building strong relationships with contractors, ensuring service quality, managing timelines, and maintaining cost control - while setting expectations, coaching performance, and ensuring consistent operating standards across the district.

• Lead day-to-day district operations by setting expectations, providing clear direction, and holding teams accountable to performance standards.
• Supervise and develop technicians and other assigned district team members through coaching, training, ride-alongs, feedback, and performance documentation (in partnership with HR and leadership).
• Lead difficult conversations professionally and consistently, including corrective actions when needed.
• Build a culture of safety, urgency, quality, and operational excellence.

• Own vendor relationships for district maintenance and repair needs, including selection support, scheduling, scope-of-work definition, and performance oversight.
• Source, evaluate, and coordinate contractors for turns, repairs, preventative maintenance, and site improvement needs.
• Ensure vendors meet company requirements (insurance, safety, professionalism, timelines, communication expectations).
• Monitor vendor work quality through inspections, documentation, and follow-up to ensure issues are fully resolved.
• Partner with leadership to manage district-level spend, reduce repeat service calls, and improve vendor efficiency.

• Ensure all locations meet company standards for curb appeal, cleanliness, signage, safety, unit readiness, and overall site presentation.
• Conduct routine property audits and inspections; identify gaps and drive corrective action plans.
• Oversee preventative maintenance programs (gates, fencing, lighting, cameras, HVAC, kiosks, access systems, locks, etc.).
• Escalate urgent risks and coordinate remediation plans to protect assets and operations.

• Support recruitment and hiring for technician and site-level roles by partnering with HR and Operations leadership.
• Participate in interviews, provide hiring recommendations, and support onboarding and field training plans.
• Plan district coverage for PTO, vacancies, and high-need locations to maintain continuity and standards.

• Provide consistent reporting on district performance, site conditions, vendor activity, recurring issues, staffing needs, and operational risks.
• Track recurring maintenance issues and implement process improvements to reduce downtime and costs.
• Partner with leadership, finance/accounting (as needed), and cross-functional teams to ensure vendor billing accuracy, service completion, and documentation.

• 3+ years experience in property operations, facilities, maintenance leadership, multi-site operations, or self-storage operations
• Demonstrated leadership ability: coaching, accountability, team development, conflict resolution, and performance management
• Strong vendor management capabilities: scoping, scheduling, quality control, service follow-up, and cost awareness
• Excellent communication skills with ability to lead professional conversations with employees, vendors, and leadership
• Highly organized with the ability to prioritize across multiple sites and competing operational needs
• Comfortable with technology and reporting systems (work orders, inspections/audits, documentation tools)
• Valid driver's license with acceptable driving record; ability to travel frequently

• District sites consistently meet standards for readiness, cleanliness, safety, and compliance
• Vendor work is completed on-time, on-budget, and to quality expectations with reduced repeat issues
• Technician/team performance improves through coaching, training, and consistent accountability
• Issues are identified early, escalated appropriately, and resolved with documented follow-through
• District maintains strong operational continuity through effective staffing, planning, and leadership presence

• Field-based role with frequent travel, driving, and on-site inspections
• Ability to lift/move materials, climb ladders, bend, kneel, and work indoors/outdoors as needed