Customer Specialist- Family and Domestic Violence 45-2026 (Bartow

Customer Specialist
- Family and Domestic Violence 45-2026 (Bartow)

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by Career Source Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym.

There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.

Job Number: 45-2026
Hiring Rate:$16.00
Shift:8:00 a.m. – 5:00 p.m. M-F
FLSA Status:Nonexempt
Department:Family and Domestic Violence - Bartow Courthouse

Essential Attributes:

• The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
• Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
• Maintain a high standard relating to professional conduct and behavior.
• Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

Essential Tasks:

• Provide accurate and professional customer service to Family Law customers, including those seeking Injunctions for Protection. Team members may rotate between Family Law and Domestic Violence counters.
• Process new and reopened Family Law and Injunction for Protection cases.
• Answer multi-line incoming telephone calls systematically and professionally.
• Furnish information to customers, both in person and telephonically without giving legal advice.
• Sell and explain Family Law self-help packets.
• Assist in the Domestic Violence DIY room.
• Timely and accurately send up emergency motions to the appropriate Judge.
• Assist customers by providing information on the various types of Injunction for Protection cases.
• Prepare, deliver and explain injunction packets to customers. Provide information and referral services to victims.
• Perform data input to build or reopen cases in the New Vision system. Scan and Index pleadings.
• Issue summons, subpoenas and notices of action. Process and certify copy requests.
• May serve as backup clerk for injunction hearings.
• Perform cashiering duties such as collection of monies, posting monies to appropriate case, balancing funds and reports daily.
• Overtime may be required.
• All other duties as assigned.

Minimum Skills /

Qualifications:

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Ability to acquire or have knowledge of current procedures within the various areas of responsibilities overall operations and workflow.
• Ability to read and interpret documents, instructions, and/or requests.
• Ability to adhere to safety rules, operating equipment, maintenance instructions, procedure manuals, read and speak English effectively to customers and employees.
• Ability to read and write routine correspondence and reports.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to organize, prioritize and manage work to meet necessary time requirements, performance measures, and workload.
• Ability to apply job-related Florida statutes, and Clerk’s policies and procedures.
• Ability to maintain attention to detail, and ability to cover the work of others to ensure deadlines are met.
• Ability to work cooperatively as a team member with other employees of the work unit, judiciary and other agencies that work with our agency.
• Ability to remain flexible as conditions and procedures change and continue effective performance in the face of additional challenges.
• Being able to work in a constant state of alertness and safe manner.
• Ability to operate a PC and/or related software applications and accurately type 35 wpm
• Six months related job experience and/or training.

Physical Requirements

• Applicant must have the physical, developmental, and mental ability to perform job tasks, work efforts,…