Teleserve Operator

Job Description

This position is responsible for taking non-emergency calls via phone or in person for law enforcement assistance. Incumbents review requests, complete incident reports, and maintain daily records and files.

• Receives non-emergency calls via the phone or in person for law enforcement assistance
• Compiles necessary information and completes incident report on all requests in compliance with Georgia law
• Assesses non-emergency calls, determines necessary action, and dispatches requests as necessary
• Maintains daily records and files of all service requests for tracking purposes
• Communicates with other departments as needed to request or provide information
• Testifies in Court
• Performs other duties of a similar nature or level

Class Summary

Job Description

This position is responsible for taking non-emergency calls via phone or in person for law enforcement assistance. Incumbents review requests, complete incident reports, and maintain daily records and files.

Essential Duties

• Receives non-emergency calls via the phone or in person for law enforcement assistance
• Compiles necessary information and completes incident report on all requests in compliance with Georgia law
• Assesses non-emergency calls, determines necessary action, and dispatches requests as necessary
• Maintains daily records and files of all service requests for tracking purposes
• Communicates with other departments as needed to request or provide information
• Testifies in Court
• Performs other duties of a similar nature or level

Other Job Requirements/Information

• This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing.
• This job requires fingerprinting.
• This job is a civilian position in a public safety department with close ties to public safety. Due to the sensitive nature of this position, a public safety background is required which may include motor vehicle & criminal histories and fingerprinting.

Grade & Salary

• The grade for this position is B21(1). Salary will be dependent on education and experience.

Minimum Qualifications

• High School Diploma or GED, AND
• One year experience in a law enforcement environment
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Other Job Requirements/Information

• Must obtain Basic Terminal Operator of GCIC/NCIC certification within one year.
• Effective 4/11/2023, this position is eligible for the Employee Referral Program.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please  .

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please  .

Additional Information

About Gwinnett County

& Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful green space, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional Benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to…