Customer Experience Manager

Job Description - 2027 Customer Experience Manager (343278)

2027 Customer Experience Manager

343278

As a Textron employee, you’ll take on meaningful work from day one—contributing to real projects and collaborating with experienced team members across the business. This entry-level opportunity is designed to help you build your skills, gain exposure across functions, and grow through hands‑on experience, mentorship, and development opportunities.

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.

Responsibilities:

Act as single point of contact for used cars and direct support for assigned territory accounts.

Collaboration with Customer Experience Managers (CEM) and Regional Sales Manager (RSM) on accuracy of sales proposals to ensure trades are processed correctly.

Resolve disputes with RSM & CEM RSM on customer account resolutions to include missing trades, terminations, and billing.

Participate in monthly Inventory Reconciliations within the assigned territory to ensure accuracy of used cars in our inventory

Data Entry into SAP and Salesforce regarding sales, termination, and lost business. To include entering Used Car vehicle orders into SAP for invoicing to end customer

Collaborate with customers to include Logistics and freight carriers to obtain proper documentation for movement of vehicles.

Provide accurate and timely information to applicable parties regarding order status.

Maximize customer satisfaction through routine communication and exceptional service.

Education:

Bachelor’s degree in Business Administration or related field required

Years of

Experience:

0-2 years of experience required

Software Knowledge:
Microsoft Office suite required, SAP and Salesforce experience preferred

• Education:
  
  Bachelor’s degree in Business Administration or related field required
• Years of
  
  Experience:
  
  0-2 years of experience required
• Software Knowledge:
  Microsoft Office suite required, SAP and Salesforce experience preferred

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company Textron Specialized Vehicles