Director, Skilled Nursing

Director, HZL Region — Skilled Nursing

The Director is responsible for leading the management, services, and performance of a BAYADA service office once placed in the appropriate market. This opportunity begins with regional training and exposure to BAYADA operations, followed by placement in a service office within the geographic territory where the Director opening exists or where a new office or growth opportunity is identified.

The role partners closely with clinical and operational leaders to strengthen quality, client and employee experience, recruitment, team development, and sustainable growth.

• Complete on-site training within the HZL region to learn BAYADA’s operating model, business practices, and service-office workflows.
• Expect approximately 25% travel while training and learning operations.
• Primary geographic markets include Massachusetts and New York, with potential opportunities in other HZL metro markets.
• Once placed in a service office, work fully on-site Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Demonstrate the ability and willingness to relocate within the geographic territory to support an available Director opening, new office, or growth opportunity.

• Lead office operations in alignment with BAYADA’s mission, values, professional standards, and operating model.
• Build the knowledge and confidence needed to lead core service-office operations and business routines.
• Build and maintain a culture where BAYADA is the home care employer and provider of choice.
• Promote excellent customer service, clinical quality, compliance, and reliable service delivery.
• Develop a strong understanding of local market conditions, community needs, referral relationships, and growth opportunities.
• Create and execute recruiting, retention, marketing, and business‑development strategies that support regional goals.
• Manage performance against key performance indicators and lead the team in setting, monitoring, and achieving SMART goals related to caseload, billing, census, budgets, office workflow, and overall business performance.
• Hire, onboard, coach, mentor, and develop high‑potential office employees and future leaders.
• Establish succession plans and career‑development opportunities that support individual growth and organizational continuity.
• Foster teamwork through visible, hands‑on leadership, open communication, accessibility, recognition, and a positive work environment.
• Partner with clinical, operational, recruiting, and support‑office teams to address challenges, solve problems, and improve outcomes.
• Represent BAYADA professionally with clients, families, field employees, referral sources, community partners, and other stakeholders.

• Leadership or management experience in home health, skilled nursing, healthcare services, or a related service organization is highly desired.
• Demonstrated success leading teams, developing talent, and building accountability for results a huge plus.
• Strong relationship‑building, communication, organizational, and problem‑solving skills.
• Business acumen and the ability to use performance metrics to guide decisions and priorities.
• Ability to lead effectively across multiple offices and travel within the HZL region as needed.
• Ability and willingness to relocate to the market where a director opening is available.
• Commitment to compassionate, ethical, safe, and reliable care.
• A leadership style grounded in collaboration, personal responsibility, resourcefulness, and continuous improvement.

• Actively engage in on‑site training.
• Build a strong foundation in BAYADA’s mission, SNU operations, systems, policies, and service‑office routines.
• Develop relationships with regional, clinical, and operational leaders.

• Demonstrate growing fluency with operational metrics, caseload, billing, census, budgets, goals, and the relationships that support excellent care and business performance.
• Apply training to real‑world service‑office scenarios.
• Demonstrate readiness to assume increasing operational responsibility.

• Demonstrate readiness to take on core Director responsibilities.
• Lead with…