Director, Program Management - Client Programs

ADP is hiring a Director, Program Management – Client Programs

• Do you enjoy defining and delivering high-impact, client-centric experiences across strategic client programs?

• Are you passionate about the client experience, and ensuring the voice of the client is represented and embedded across all content, programs and priorities?

• Are you a Program Manager, skilled in leading large, highly complex cross-functional programs at the executive level?

Well, this may be the role for you. Ready to make your mark?

In this role, you will design and deliver client programs that create cohesive, relevant, and differentiated experiences tailored to client personas, lifecycle stage, and product adoption maturity, with a strong emphasis on content strategy, governance and experience design.

Serving as a central connector across Client Success, Product, Product Marketing, Learning & Development, Marketing, Events, Production, and Sales Operations, this role drives alignment, consistency, and quality across all client-facing programs. This is a highly cross‑functional role that combines strategic leadership with hands‑on orchestration to ensure ADP delivers meaningful experiences that strengthen engagement, support product adoption, and reinforce long‑term client partnership.

This role operates in close partnership with Marketing, which owns the overall conference strategy and execution for MOTM, ensuring that the client perspective, learning experience, and content strategy are fully represented and aligned. The Director also partners closely with Product and Product Marketing, recognizing that much of the content is product‑led, to translate product expertise into structured, client‑relevant experiences.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. You will establish and maintain program governance, including status reporting, risk identification, issue management, and executive decision tracking. You will develop and maintain executive‑ready reporting and visibility into program health, key milestones, decisions, and dependencies. We also have a healthy dose of fun.

Not only can you find a career here but friendships that last in a company that values inclusion.

• Program Governance & Execution
  . You will lead the Client Success contribution to strategic client programs, including Meeting of the Minds (MOTM), Client Advisory Boards, certifications, and other enterprise client initiatives, and serve as the Client Success lead for client experience and content strategy, partnering closely with Marketing, Events, and Production teams. You will maintain a holistic view of client experience programs to drive consistency, visibility, and quality across initiatives.

• Experience Strategy & Persona Alignment
  . You will define and implement a persona‑based experience strategy across client programs, ensuring alignment to client roles, industries, products, and lifecycle stages. Design end‑to‑end client journeys within programs (e.g., MOTM), ensuring experiences are intentional, relevant, and differentiated across client segments. Align session tracks, learning paths, and engagement models to support client maturity, product adoption, and value realization.

• Content Strategy & Governance. You will design and operationalize a structured content governance model across client programs to ensure alignment, consistency, and quality, while translating product expertise into cohesive, client‑relevant program content. Introduce structured processes such as content intake, review cycles, and alignment checkpoints to improve coordination and effectiveness. Identify and address content gaps, redundancies, and inconsistencies to strengthen overall storytelling and client value.
  
  Guide and enable distributed content contributors by providing tools, structure, and support without centralizing all content creation.

• Program Execution & Experience Quality. You will partner with Marketing, Events, and Production teams to ensure programs are executed in alignment with intended client experience and…