Account Supervisor, Engagement

Account Supervisor, Employee Engagement

Zeno Group is a global integrated communications agency.

• Help develop and execute employee engagement and internal communications programs that strengthen culture, improve employee experiences, and support organizational change and business priorities.
• Support change communications initiatives that help employees understand, adopt, and embrace organizational change.
• Conduct communications research, analyze findings, and translate insights into recommendations that inform strategies and programs.
• Draft and manage a range of communications materials, partnering with senior team members to develop content that engages employees and supports business objectives.
• Serve as a trusted day‑to‑day client contact, managing project execution, providing recommendations, and ensuring successful delivery of client programs.
• Support and mentor junior team members, ensuring work is delivered thoughtfully, accurately, and on time while fostering team success.

• 5+ years of experience in communications, employee engagement, internal communications, change management or related fields within an agency or fast‑paced environment.
• Experience developing programs that support employee engagement, organizational change, and business objectives.
• Ability to translate business objectives into effective communications solutions.
• Strong writing, editing, and presentation skills for a variety of employee and leadership audiences.
• Strong project management skills and experience managing multiple work streams, timelines, and priorities.
• Experience conducting communications research and applying insights to program development.
• Understanding of internal communications channels, engagement platforms, and employee listening tools.
• Experience managing client relationships and contributing to communication planning and business objectives.
• Strong presentation and communication skills with experience presenting to clients and internal stakeholders.
• Experience mentoring junior team members and fostering a collaborative team environment.
• Curiosity about emerging trends, technologies, and best practices in employee engagement, internal communications, and organizational change.
• Collaborative, adaptable mindset with a passion for solving problems and delivering meaningful work.

• Experience supporting large‑scale organizational change initiatives.
• Familiarity with employee engagement and listening platforms such as Qualtrics, Social Chorus, Firstup or similar tools.
• Experience supporting executive and leadership communications programs.
• Experience working on integrated communications programs that span internal and external audiences.

Pay Range: $80,000 - $100,000 USD/yr.

• Medical, dental, and vision insurance with prescription plans.
• Short- and long-term disability coverage.
• Paid Time Off, paid holidays, and self‑care time.
• Annual bonuses and other performance‑based rewards.
• 401(k) plan with company match.
• Pre‑tax flexible spending accounts and tuition assistance.
• Life insurance and free access to a certified financial coach.
• Monthly allowance for personal wellness activities.
• Access to mental health resources, including a Headspace subscription and employee assistance program.

Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law.