Slate Communications Manager

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University
- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

The Slate Communications Manager supports student communication deployment within the Technolutions Slate CRM, including all system communications features and external-facing portals. This role requires a high level of collaboration with and support to constituents in academic and administrative departments throughout Augusta University who are communicating enrollment and engagement actions to prospective and continuing students. The Manager serves as a primary support between Slate and its users, providing training, support, and guidance on student communication best practices and system functionality.

General responsibilities include system-wide communications management, monitoring, and reporting with a focus on the efficiency and effectiveness of communications/information disseminated from Slate.

• Collaborate with institutional partners and user groups to create and streamline student communications, including email, text, voice, and print campaigns.
• Advise on messaging content, cadence, and design to best serve client needs.
• Aid student communicators in choosing the best communication modality and system, aligning with institutional best practices and policy.
• Ensure compliance with institutional branding and imagery.
• Ensure timely delivery of information.
• Monitor key metrics, including deliverability analysis and effectiveness.
• Design and maintain internal and external-facing portals for a client-centered experience.
• Collaborate with other student communication system managers, such as my Augusta, to ensure message consistency.

• Serve as support and champion for all Slate users.
• Provide regular, in-depth training to users and maintain training resources available on demand.
• Communicate system enhancements and updates in non-technical terms and provide training and documentation on communication, template, and folder organization structure.
• Collaborate with faculty, staff, and administrators to understand communication/information needs and advocate for system enhancements to meet those needs.
• Maintain thorough documentation, including folder structure and template management, to ensure continuity and knowledge sharing.

• Develop, implement, and support the deployment of the Slate CRM to address the business needs of the university and its stakeholders.
• Configure and customize Slate communications and information-sharing strategies to meet high standards required for student and user experience.
• Document business requirements and translate them into system needs, including creating development plans and outcomes.
• Promote efficiency and accuracy by expanding Slate use for institutional and departmental communications to students.

• Create delivery and communication reports using relevant business analytics tools, ensuring they meet the needs of functional users.
• Maintain policies and organization for Slate Deliver, campaigns, templates, Slate Credits, and Portals.

• Contribute to the overall success of Enrollment Management and Augusta University by performing other essential duties and responsibilities as assigned by the…