Membership Service Representative II

We are seeking a Member Service Representative Level 2 to support membership operations under the Membership Director. The role focuses on member service, program knowledge, safety, and communication with members and staff.

Responsible for efficiently and effectively carrying out the duties of the Member Service area, with emphasis on member service, program knowledge, safety, and communication.

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Maintain branch and association certifications in CPR/AED, Blood‑borne Pathogens, branch orientation, and Branch Emergency procedures.
• Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers.
• Assist in annual branch Why It Matters Campaign and achieve individual and team goals related to the campaign.
• Achieve all required Traction Rec trainings as assigned and apply them according to established guidelines.

• Computer proficiency with MS Office Suite.
• Must be able to pass the Traction Rec training within 30 days of hire.
• Ability to handle multiple tasks, work independently, problem‑solve, and possess effective time‑management skills.
• Maintain privacy requirements by not sharing personal information about members.
• High degree of human relation skills: effectively communicate and manage information to peers, staff, and volunteers.
• Ability to establish, collaborate, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.

• 1+ years of experience in customer service, paid or volunteer.
• Traction Rec experience helpful.
• Previous YMCA or non‑profit experience.

• Must pass a pre‑employment background check including criminal record, drug screening, motor vehicle record, and reference check according to company policy.
• Must be legally eligible to work in the US without current or future sponsorship.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

Northeast Cobb YMCA