Patient Care Manager

Piedmont Healthcare is seeking a Patient Care Manager to lead compassionate hospice services within our Healthcare & Medical Services team. In this role, you will oversee interdisciplinary hospice care, ensuring high-quality, patient- and family-centered services that align with regulatory standards and best practices. You will mentor and support clinical staff, coordinate care plans, monitor performance metrics, and collaborate across teams to drive continuous improvement.

Join a non-profit system that values respect, innovation, teamwork, and offers robust training, professional growth, and advancement opportunities.

Responsibilities

• Oversee daily hospice operations and interdisciplinary team coordination across home and inpatient settings
• Supervise, mentor, and evaluate hospice nurses, social workers, chaplains, CNAs, and other team members
• Ensure development, implementation, and review of individualized hospice care plans for patients and families
• Coordinate patient admissions, transitions of care, and timely scheduling of visits and services
• Collaborate closely with physicians, hospital staff, and community partners to support appropriate hospice referrals and continuity of care
• Monitor clinical quality indicators, regulatory compliance, and documentation standards; implement quality and process improvement initiatives
• Support symptom management oversight and escalation of complex clinical cases to appropriate providers
• Manage staffing levels, schedules, and workload distribution to ensure safe, effective patient care
• Provide education to staff, patients, families, and community partners on hospice philosophy, services, and eligibility
• Participate in budgeting, resource allocation, and cost-effective use of staff and supplies
• Promote a culture of respect, inclusion, and patient-centered care aligned with Piedmont Healthcare's values
• Support ongoing staff training, competency validation, and professional development initiatives

Required Skills

• Hospice and palliative care clinical knowledge
• Registered Nurse (RN) clinical skills
• Staff supervision and team leadership
• Interdisciplinary care coordination
• Care planning and case management
• Knowledge of hospice regulations and compliance (Medicare Conditions of Participation)
• Quality improvement and performance measurement
• Electronic health record (EHR) documentation
• Pain and symptom management principles
• End-of-life communication and family counseling skills
• Conflict resolution and crisis management
• Time management and organizational skills
• Budget awareness and resource management
• Training, coaching, and mentoring skills
• Community outreach and stakeholder collaboration