Lead Registered Nurse; RN) or Social Worker Care Coordinator - Care Management

Position: Lead Registered Nurse (RN) or Social Worker Care Coordinator - Care Management (Days)

$10,000 Sign On Bonus - External RN Hires Only
$2,000 Sign On Bonus - External Social Worker Hires Only
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient
with exceptional service every time they walk through our doors. Service excellence is the foundation of
our organizational culture and the expectations we all set for each other, our patients, physicians and
our community. All employees agree to abide by a set of service standards. These standards are the
promise we make to provide the best care possible, and represent our beliefs, values and who we strive
to become. We each commit to making Tanner Health System a great place for our employees to work,
for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities

• Job Knowledge:
  Provides care coordination of given population of patients using knowledge regarding

care transitions, disease process, nursing process, utilization management, and best practice
standards. Also, shows understanding related to patient benefits, patient assistance programs,
community resources as related to continuum of care. Development of transitional plan using
assessment, planning, implementation, coordination, monitoring, and evaluation. Aggregates and
analyzes data related to care transitions. Knowledge of the policies, procedures, and protocols for the
department and hospital. Is considered subject matter expert, and able to train and mentor new staff
members and support ongoing team education. Performs routine audits to help identify opportunities
for performance improvement.

• Communication:
  Supports Care Management team during CPR rounds and assist with escalations.

Communicates concisely with the care team to develop a comprehensive plan for care transition.
Communicates effectively to the family, patient, physician, and members of the team any change in
the transitional plan. Has ongoing communication with the team member managing utilization
regarding the patient's clinical course and transitional plan. Communicates effectively with external
customers that may include Tanner Medical Group physicians and staff, community physicians,
nursing facilities, DME vendors, LTAC companies, hospice companies, and other acute care facilities,
etc. Communicates post-discharge with patient support to facilitate ability for care to be maintained
at a lower level of care. Assistance with progression of care for throughput of complex patients. Assist
Care Coordination Manager with facilitating orientation pathway for new hires.

• Leadership
  
  Skills:
  
  Takes an active role in the department, demonstrating good citizenship and

customer service. Actively participates in special projects when requested. Takes responsibility for
personal professional development. Demonstrates responsible behavior when dealing with private
health information and sensitive patient family issues, showing professionalism. Acts as a hospital
liaison to outside agencies, families, and members of the community. Serve as back up for creation of
staff assignments and flexing for needs based on acuity and census. Act as first level of support for
service recovery and conflict resolution related to case management processes.

• Judgement and decision making:
  Identifies, initiates, and facilitates an appropriate transitional plan

after assessing the patient's needs and desires, benefits, support, health care status, and other
factors. Has ongoing communication with the physician and other health care team members to
facilitate the most appropriate plan for the patient. Demonstrates good judgement when dealing with
complex family dynamics and difficult patient situations. Demonstrates insight and judgement
regarding appropriate discharge destination.

• Professional Qualities:
  Complies with corporate facility professional requirements, personal standards,

and policies at all times. Demonstrates Tanner values including customer service, lifetime learning,
teamwork, integrity, quality focus, respect, and caring. Maintains professional competence through
Participation In Continuing Education And Other Learning Experience.
Compliance Statement

• Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance

program. Is responsible to detect, observe, and report compliance variances to their immediate
supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education:
Associate Degree or 2 years of college…