Dog Foster Coordinator

Position:
Dog Foster Coordinator

Department:
Placement

Reports To:

Foster and Rescue Manager

Location:

DeKalb County Animal Services

3280 Chamblee Dunwoody Rd.

Chamblee, GA 30341

Summary:

Life Line Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit Life Line’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Dog Foster Coordinator operates the shelter’s foster program, including the engagement and training of fosters and pairing animals with the appropriate foster home for their needs. This position requires animal handling, behavior and basic medical care knowledge, and a passion for delivering top-notch customer service.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of Life Line Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Customer Service and Administrative Responsibilities:

• Provide resource support for animals out of the shelter.
• Exhibit exceptional stewardship by ensuring accurate data entry for all foster animal behavior and health notes in shelter software.
• Maintain a database of foster homes with each foster’s preferences and capabilities, and maintain and update records. Produce reports as requested.
• Be compassionate when handling foster meet and greets and handoffs to foster parents. This includes:
• Matching fosters with animals and following the send out protocol outlined in the send-out guide.
• Ensuring that dogs are fitted with the appropriate collar and/or other equipment and supplies.
• Educating the foster parent on the foster process at hand-off, including covering our most important dos and don’ts, providing any applicable handouts, and having the foster parent sign any necessary documents.
• Helping with adoption meetings for fosters as needed.
• Ensure any foster animals maintain medication schedules as needed in order to advance Life Line’s mission to save lives.
• Take responsibility to counsel fosters, answer questions, provide additional training and support as needed, and remain connected to short- and long-term fosters with follow-up phone calls and emails. Maintain connection even when fosters are not housing an animal.

Animal Behavior and Care Responsibilities:

• Administer dewormer and vaccinations to foster animals per medical protocol.
• Assist in educating fosters on dog care and behavior.
• Schedule and conduct foster training classes - bottle feeding, administering medications, house training, socializing, etc.
• Work with Veterinary staff to schedule vaccines, surgery, appointments, follow-ups and reschedules, as needed.
• Work with foster parents to implement behavior plans for foster animals and follow up regularly.

General Responsibilities:

• Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor.
• Cover the department emails to ensure all emails are being answered in a timely manner.
• Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes.
• Stay informed about current animals in the shelter, including their needs, personalities, and status.
• Courageously
  , collaborate with other shelter staff to address any issues or concerns that arise.
• Respect, embrace and celebrate diversity by always operating with a…