Part-Time Veterinary Receptionist; Care Coordinator; Highland Animal Hospital

Pet Vet Care Centers' Highland Animal Hospital
is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Highland Animal Hospital in Augusta, Georgia, is a full-service veterinary clinic providing comprehensive care, from preventive services to advanced medical treatment. Our hospital has a close-knit, family feel. We value teamwork, kindness, and the relationships we build with our clients and their pets. From welcoming a new puppy to offering reassurance to a worried pet owner, you’ll have opportunities every day to make someone’s visit a little easier.

As a Care Coordinator, you’ll greet clients, schedule appointments, answer calls, and coordinate communication with our veterinary team. It’s a rewarding role for someone who enjoys helping others and takes pride in making people feel welcome and supported.

• Friendly, compassionate, and passionate about pets and people.
• Dependable, organized, and comfortable in a busy environment.
• A team player who brings patience and a positive attitude.
• Experienced in customer service, reception, or veterinary care.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• Applicants must be 18 years of age or older to be considered for this position
• At least 1 year of experience in a veterinary hospital, animal care setting, or healthcare customer service role; veterinary experience strongly preferred.
• Experience scheduling appointments, answering phones, and coordinating communication between clients and the medical team.
• Strong customer service skills, including handling concerns with empathy, professionalism, and patience.
• Experience maintaining accurate records, processing payments, and reviewing invoices for completeness.
• Ability to explain veterinarian‑provided care instructions, estimates, and follow‑up recommendations clearly to clients.
• Strong organization and attention to detail, with the ability to prioritize responsibilities in a busy hospital.
• Comfort…