Quality Manager

Job Location:

American Fuji Seal NC - Newton, NC 28658

Position Type:
Full Time

Salary Range: $72,359.65 - $85,129.00

Travel Percentage:
Up to 25%

Job Shift: 1st Shift

Job Category:
Manufacturing

The Quality Manager is primarily responsible for ensuring compliance with company quality policies and overseeing standard operating procedures, inspections, audit compliance, quality testing, product verification, and data reporting. This role also supports customer satisfaction and product safety by coordinating activities related to customer complaints and corrective actions. In addition, the Quality Manager oversees the day-to-day management of all quality-related functions, including the Quality Control department.

• Communicates with customers, sales, service, and production departments related to complaint activities
• Maintains the master log of complaints
• Coordinates claims through the proper approval process
• Evaluates customer returns, verifying defects and quantities
• Communicates and evaluates internal complaints
• Adheres to all plant rules, policies, and procedures
• Communicates quality issues with inter/intra-departmental staff and management; providing general analysis support to all departments, as needed
• Acts as back-up to QC Technicians as needed
• Maintains the BRCGS certified quality system
• Coordinates internal audit activities as well as corrective and preventative actions
• Recruits / Trains / Certifies internal auditors
• Focuses internal audits towards continuous improvement (CI) in plant processes
• Provides feedback of audit findings to support the implementation of corrective actions
• Reports results of system in management reviews
• Coordinates internal audit activities
• Maintains a controlled document system
• Weekly reports to Plant and Senior Management on the status of customer complaints
• Monthly reports on process KPIs including Internal Audits focus and follow‑up feedback
• Maintains awareness of external product and process technology, including competitors, through external networks, literature study, technical meetings, and conferences
• Travels to customer sites to resolve quality issues as needed
• Performs all other duties as assigned

• Adaptability
  :
  Responds effectively to change, shifting priorities, and evolving business and customer needs. Anticipates challenges and adjusts strategies to deliver timely, informed, and solution‑oriented responses.
• Collaboration
  :
  Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers.
• Engagement
  :
  Connects daily work to the company’s broader vision and long‑term success, maintaining a customer‑first mindset.
• Integrity
  :
  Communicates clearly, respectfully, and transparently in both verbal and written interactions and upholds company policies and ethical standards.
• Ownership
  :
  Demonstrates independent judgment and personal accountability in delivering high‑quality results, prioritizes effectively, and manages time and resources responsibly.

• Bachelor’s degree in business administration, Operations Management, Engineering, or a related field preferred
• 5–7+ years of experience in manufacturing quality, operations, or continuous improvement
• Previous leadership or supervisory experience preferred, with the ability to guide teams and influence cross‑functional groups
• Strong proficiency in Microsoft Office, particularly Excel (data analysis, reporting, pivot tables) and Word
• Demonstrated ability to analyze data, identify trends, and drive quality and performance improvements
• Experience with quality systems, audits, and compliance standards (BRCGS or similar preferred)
• Familiarity with ERP systems and reporting tools (e.g., AX, SQL)
• Strong leadership, organizational, problem‑solving, and cross‑functional communication skills

• Ability to stand for extended periods
• Able to move and lift up to 50 lbs.
• Able to reach and bend

Up to 25%