Senior Director, Global Quality Assurance

Job Description

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future.

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The Senior Director, Global Quality Assurance is an enterprise-level leader accountable for end-to-end product quality across Fluence’s global value chain, spanning suppliers, contract manufacturers, internal operations, and field performance. This role operates with significant autonomy and strategic latitude, translating business and product strategy into scalable quality systems that enable growth, manage risk, and protect Fluence’s customers and brand. Reporting to the VP, Product Commercialization, this leader drives results through complexity, aligns leaders across functions and regions, and evolves Fluence’s quality operating model to support global scale.

• Set the global quality vision and strategy, balancing growth, risk, cost, and long-term sustainability.
• Design and evolve Fluence’s enterprise quality operating model with consistent global standards and effective regional execution.
• Anticipate systemic quality risks and make informed trade-offs using data and judgment.
• Align senior leaders across Product, Operations, Engineering, Supply Chain, and Field organizations around shared quality priorities.

• Own manufacturing quality outcomes across global contract manufacturers and internal sites.
• Establish expectations for factory readiness, audits, NCRs, CAPA execution, and process control.
• Partner with Global Operations leadership to embed quality into throughput, cost, and delivery decisions.
• Lead multi-site, cross-region quality improvement initiatives to reduce escapes and improve predictability.

• Define and execute Fluence’s global supplier quality strategy, including qualification, audits, governance, and remediation.
• Lead executive-level engagement with critical suppliers where quality, scale, or risk requires senior intervention.
• Ensure supplier quality systems evolve alongside product complexity and volume growth.
• Balance near‑term containment actions with long‑term supplier capability development.

• Ensure quality is designed in across NPI and sustaining products, not inspected at the end.
• Set expectations for Design for Quality, Quality Control Plans, and manufacturability readiness.
• Influence product and engineering trade–offs where quality, schedule, cost, and scalability intersect.
• Own quality readiness for new products, factories, and suppliers globally.

• Own enterprise field quality outcomes, including issue remediation, containment, and prevention.
• Ensure rapid response to critical field issues while driving systemic fixes upstream.
• Establish and maintain closed‑loop feedback between field performance and upstream quality processes.

• Own global quality systems, dashboards, governance mechanisms, and management cadence.
• Drive continuous improvement in how quality work is executed, measured, and scaled.
• Ensure compliance with Fluence standards and applicable regulatory and customer requirements.
• Improve systems and ways of working, not just individual processes.

• Lead leaders by developing senior managers and directors across the global quality organization.
• Build organizational capability and succession to support future scale.
• Foster an inclusive, accountable culture that models Fluence leadership behaviors.
• Attract, retain, and develop top global quality talent.

• 15+ years of experience leading quality organizations in complex manufacturing and supplier ecosystems.
• Proven success operating at enterprise scale…