Quality Assurance Engineer

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Hogansville, GA, US

Quality Assurance Engineer positions offered by HL Mando America Corporation (Hogansville, Georgia). Perform warranty claim research for products supplied to all OEM customers. Monitor warranty claim trends, identify specific failure modes, and track recurrence of identical failures after improvements have been implemented. Analyze and estimate potential cost impacts due to field issues. Recognize and escalate emerging claim trends or significant failures.

Review and approve warranty invoices, object to unjustified claims from customers. Execute supplier and inter-company chargebacks in accordance with contractual terms. Calculate provisions in accordance with internal procedures, ensuring accurate estimation of potential costs related to warranty claims and field issues. Collect quality cost (Q-cost) data from internal teams and communicate findings with Business Development/Customer Quality teams in Korea HQ (Mando Korea).

Systematically monitor the progress of the quality strategy established by each team at the beginning of the year and regularly report the status to Korea HQ. Establish next year’s warranty cost targets based on projected warranty claims, ensuring alignment with the company’s financial and quality objectives. Analyze part investigation results and ongoing field claim trends to prepare clear and comprehensive materials for customer warranty meetings.

Provide documentation that supports effective communication with customers regarding warranty claims, failure analysis, and corrective actions in progress, facilitating alignment on quality issues and resolutions. Prepare and organize internal quality meeting materials to support effective discussions, decision-making, and alignment on quality performance and improvement initiatives.

• Requires a bachelor’s or foreign equivalent degree in Mechanical Engineering, Quality Engineering, Industrial Engineering, or a related field and 2 years of experience performing quality assurance or product analysis within the automotive or manufacturing industry.
• Must have 2 years of experience performing root cause analysis and technical reporting.
• Experience may be, but need not be, acquired concurrently.