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Quality Process Analyst - Elevate Banking CX QA
Job in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-07-25
Listing for:
Coforge
Full Time
position Listed on 2026-07-25
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Regulatory Compliance Specialist, Quality Control - QC Analysts/Managers, Data Analyst
Job Description & How to Apply Below
Coforge in Augusta, GA, is hiring a Quality Process Analyst to monitor, evaluate, and report on customer interactions to ensure compliance with client requirements, policies, regulatory standards, and quality expectations.
The role focuses on identifying performance gaps and coaching opportunities, driving continuous improvement through data-driven insights and QA programs, and collaborating with Operations, Training, Workforce Management, Client Services, and the client.
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