Store Manager, Retail & Store Manager

Overview

At Sunglass Hut, we’re always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in.

We believe in the freedom of self‑expression, inclusivity and authenticity, which is why we bring exclusive styles of high‑quality fashion and performance sunglasses to all.

Requisition : 917942

Store #: 003672 Sunglass Hut

Position: Full‑Time

The Multi‑Store Manager drives results and oversees the operations of multiple Sunglass Hut stores within the same mall. The Multi‑Store Manager will be an ‘on the floor’ leader driving success in a multi‑unit environment managing multiple stores. The Multi‑Store Manager is responsible for coaching, developing, and inspiring a team of brand ambassadors for Sunglass Hut. The Multi‑Store Manager will create an environment where a team will deliver exceptional service through delivery of The Sunglass Hut Experience.

The Multi‑Store Manager will consistently model all Sunglass Hut Experience behaviors exceeding store and personal sales goals and is responsible for ensuring all company policies and procedures, associate training and development, and Multi‑Store Manager tasks consistently meet brand standards. The Multi‑Store Manager succeeds through leadership, energy, and a willingness to make quick decisions while motivating the team and holding them accountable for results.

• Accountable for delivering both store and personal sales goals and all KPIs.
• Drive sales by consistently identifying opportunities and gaps to achieve individual, store, and mall goals.
• Inspire the team through associate growth plans, PIPs with documentation, and consistent follow‑up to promote an environment of accountability.
• Create an environment of shared wins through coaching, developing, mentoring, and inspiring the team to enhance mall performance.
• Network, recruit, and hire to staffing needs, filling open positions in a timely manner using appropriate company tools.
• Train staff using onboarding tools and ensure completion is reflected on saturation reports.
• Create a fun, inspiring, and inclusive work environment that reflects the culture of the brand KCI’s.
• Majority of time is spent on the sales floor engaged with customers and coaching associates.
• Continually coach and develop the team to ensure consistent and flawless execution of The Sunglass Hut Experience.
• Build and protect the integrity and essence of the Sunglass Hut Brand and the brands we represent, including building relationships with our host environments.
• Ensure execution and adherence to brand standards and tools, operations policies and procedures, visual standards, inventory control, associate training, and continued development.
• Be responsible for all aspects of associate scheduling pertaining to business needs.

• High School Diploma and 2+ years of previous leadership experience.
• Time management skills.
• Problem‑solving skills.

• Bachelor’s degree, or equivalent experience.
• Previous leadership in retail or customer service experience preferred.
• The Multi‑Store Manager is expected to work on the highest traffic‑driving days to ensure delivery of The Sunglass Hut Experience and meet sales goals. Highest traffic days are based on market sales trends.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

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