Military Senior Guest Advisor Fort Gordon

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of Game Stop's Buy‑Sell‑Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business.

This position also assists the store management team in supervising store activities.

• Selling Passion
  :
  Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize Game Stop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals.
• Provide world‑class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform them of special promotions, trade‑in program, recommend additional items and thank every guest for shopping at Game Stop.
• Promptly process accurate guest purchases/return transactions via the POS computer system.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously and professionally.
• Assist with supervising staffing levels to achieve optimum guest service at all times and consistently provide best‑in‑class service.
• Solution Selling Focus
  :
  Drive sales and guest loyalty by creating complete, lasting solutions. Ask questions and make recommendations to make technology easier and more affordable for every guest.
  • Promote Game Stop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program.
• Team Support
  :
  Demonstrate a selfless commitment to others on the store team. Actively seek opportunities to contribute at a higher level of service.
  • Assist in supervising game advisors and provide feedback to the Assistant Store Leader as directed.
  • Train store associates in company/store policies, procedures, and guidelines.
  • Maintain awareness of associate and guest safety, identify and address potential hazards.
• Operational Agility
  :
  Respond rapidly, accurately, and consistently to operational requirements essential for creating exceptional and profitable guest experiences in a clean and organized store.
• Assist managers with store inventory counts, stocking/restocking merchandise, and moving products to the front of the store.
• Assist the store team in meeting sales, profit and shrink goals and accomplish administrative duties set by the Store Leader.
• Count, balance and reconcile daily business transaction totals in the POS system.
• Ensure the playbook and all close‑out paperwork for daily business transactions and bank deposit slips are completed accurately; assist management to ensure sufficient cash and change for sales transactions and make bank deposits daily per guidelines.
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system.
• Visually inspect associates' and managers' packages at store closing or end of shift.
• Supervise and delegate tasks to game advisors in the absence of management.
• Verify game advisors' hours worked for the week and close out the payroll week in absence of management.

• Building Guest Loyalty – Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty.
• Contributing to Team Success – Actively participates as a…