General Manager

Position: General Manager - 96
Position Title:

General Manager

Reports To:

District Manager

A. Primary Purpose of Job:

The General Manager is responsible for the entire store operations, in conjunction with the District Manager, including program execution and product implementation along with maximizing store efficiencies, inventory control, food services, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow-up in the assigned store.

The job requires an understanding of all store operations, which include the ability to serve as the Senior Management Person. This includes the willingness to accept responsibility for the store and to take actions in the best interest of the store, it's employees and meet operational guidelines established by BFS Foods.

B. Duties and responsibilities for this position:
1. Customer Service Provides top quality, fast, efficient, and friendly service.

Demonstrates excellence in customer service.

Ensures GUEST program compliance with every customer.

Understands the needs of customers and tailors service to customer needs.

Handles customer complaints and ensures complete satisfaction at store level.

Adheres to dress code; maintain uniform and nametag; ensures employees do the same.
2. Human Resource Management Duties Recruit, train, develop and evaluate employees of the store to properly execute programs and food service safety procedures.

Demonstrate effective behaviors.

Coaches store employees.

Create a positive store culture by treating employees fair and with respect.

Ensure consistent quality of food service with proper training and communication to employees.

Tactfully counsels/disciplines employees in violation of Company policy, in accordance with BFS disciplinary guidelines.

Perform performance appraisals for all store personnel.

Schedule and conduct all store meetings.

Invest in personal development of staff and yourself.

Report violations of attendance policy to Human Resources.

Ensure proper handling of all accident/injury forms.
3. Scheduling Accepts responsibility for store performance; for covering all shifts at all times.

Responsible for development of store schedules to assure proper labor is allocated to the food service operation to meet maximum efficiencies and company labor hour guidelines.

Responsible for scheduling cleaning tasks to meet local, state and company sanitation standards.

Responsible for creating preparation schedules to meet customer demands.

Supervise and delegates work fairly and objectively; ensures a smooth workflow; meet deadlines.
4. Ordering/Receiving Products Responsible for product ordering, including entering build-to’s in the order book, scanning and transmitting order when assigned.

Responsible for adjustments to minimum and maximum levels in the POS system for allfoodservice products as they relate to the creation of automatic ordering, where applicable.

Responsible for assuring orders are ready for placement at telemarketer designated time.

Responsible for ensuring all products are received according to Company policies for temperatures and quality.

Responsible for alerting Management of any food product problems.
5. Merchandising Attain objectives for all categories, using information pertaining to sales, waste and profitability.

Check and maintain signage.

Ensure promotion awareness through proper signage and merchandising.

Check and maintain food service area appearance.

Follow food service sanitation standards; including Restrooms.

Maintain proper promotional pricing.

Ensure all regular pricing is current & up to date.
6. Inventory/Cost Control Follow guidelines for inventory control in accordance with the BFS Operations Manual.

Check and adjust food service ordering build-to's, spoilage sheets, ordering, etc.

Perform weekly and month end inventories on all cost accounting items, where applicable.

Responsible for preparation of Food service products for physical inventories.

Responsible for watching security systems videos periodically.

Perform periodic cash audits to ensure proper cash levels.
7. Product Promotions and Roll-outs

Stay current with all communications, E-mail, Store Alerts and communicate…