Lead Cashier, Retail

Overview

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced cashiers assist in training new cashiers and cross‑training associate skills, demonstrate proactive collaboration, leadership, and influence peers. The LC drives loyalty results—credit, sales, guest experience—through performance, people, and process initiatives, supports open and close register functions, associate exit inspections, cashier chat in/out, and delivers exceptional results by engaging every guest with Ulta Beauty's Loyalty Life Cycle.

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni‑channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure a guest‑friendly environment by greeting and engaging each guest, personalizing service, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with associates to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments and support in‑store events that create an unrivaled guest experience while meeting sales goals.
• Own the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest‑readiness at all times.
• Maintain prompt, regular attendance.

• Contribute to an inclusive environment that supports teammates, peers, and internal/external guests.
• Support leadership by completing cashier chat ins/out and associate exit inspections as needed.
• Stay informed on industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
• Share the benefits of the guest loyalty program—including credit and the Ulta Beauty app—with guests, lead associates, and create excitement and accountability toward credit and loyalty goals.
• Assist in the training of new cashiers and cross‑training of other associates in cashiering.
• Engage and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, following Ulta Beauty’s system prompts.
• Participate in ongoing brand and category training to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates across the store to grow the business.

• Know and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete all transactions, including returns and associate transactions, and properly control cash and media at the cashwrap per company policies.
• Perform select register open/close functions as directed by the manager on duty.
• Maintain outstanding store standards and overall cleanliness throughout the store, including cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by meeting store standards, workplace safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

• High school diploma is preferred.

• 2 years of relevant work experience or an equivalent combination of education and experience preferred.
• Proven ability to delegate, multi‑task, and problem‑solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guest concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

• Proficient with basic technology (e.g., POS system and Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

• Work a flexible…