Golf Pro Shop Retail Assistant

The Golf Pro Shop provides timely, friendly service while maintaining a high level of professionalism. The Golf Pro Shop Retail Assistant is responsible for providing professional, friendly retail service to members and guests in the Golf Pro Shop while delivering exceptional service to West Lake members, guests, and golf course patrons. This position will assist members and guests with merchandise selection, operation of a point of sale system, handle credit card and member charge transactions, schedule golf tee times, provide timely and friendly responses to members and guests in person and over the telephone, and maintain the cleanliness and organization of the Golf Pro Shop and retail outlet.

All responsibilities are carried out with a commitment to exceptional customer service and member satisfaction.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Maintain regular attendance in compliance with the Club’s standards, as required by scheduling, which will vary according to the needs of the Club.
• Greet and assist members and guests in a timely, friendly, and professional manner.
• Maintain a clean, well‑organized, and professionally presented Golf Pro Shop and retail outlet at all times.
• Assist members and guests with merchandise selection and inquiries.
• Create innovative merchandise displays and seek ways to enhance sales through promotions, holidays, special events, and additional opportunities.
• Monitor inventory levels and restock merchandise as needed.
• Answer phone calls and schedule golf tee times accurately and timely.
• Utilize Northstar POS system and Microsoft Office suite proficiently to process transactions, manage inventory, and generate reports as needed.
• Complete credit card transactions accurately and timely.
• Complete member charge transactions accurately and timely.
• Issue receipts for member and guest purchases.
• Assist in the reconciliation of member charges, credit card charges, and accounts receivable charges at the end of the day.
• Open and/or close the Golf Pro Shop in accordance with the Club’s standards, policies, and regulations to encourage safe and efficient Golf operations.
• Provide accurate information about the golf course, services, and golf lessons offered.
• Assist in promoting all golf activities, including women’s, men’s, juniors, camps, nine‑and‑dine, after‑work league, and golf lessons.
• Assist in packing and unpacking inventory and golf operations supplies, and order supplies for the Golf Pro Shop as directed by the Supervisor.
• Maintain accurate and timely golf pro shop trackers (merchandise, comp, rain check, monthly range, etc.).
• Work effectively in a fast‑paced environment, both independently and as part of a team.
• Communicate effectively with members, guests, and employees.
• Work a flexible schedule, including weekends, holidays, and peak Club events as needed.
• Perform other appropriate tasks as assigned by the Director of Golf and/or Supervisors.
• Uphold company policies and procedures regarding members' and guests' interactions and transactions.
• Comply with the Club’s standards, policies, and regulations to encourage safe and efficient Golf operations at all times.

• Minimum education:
  
  Currently in school working toward graduation, or have already received a high school diploma or equivalent.
• Minimum experience:
  
  Prior customer service experience and/or retail experience with a similar retail establishment preferred.
• Knowledge of golf etiquette and merchandise is a plus, but not required.
• Ability to complete point of sale transactions accurately and timely.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced environment.
• Basic math skills for handling transactions accurately.
• Work both independently and in a team environment.
• Excellent written and verbal communication skills in English.
• Ability to make smart, sound decisions with confidential information regarding events, members, and guests of West Lake Country Club.
• Ability to pass a background check.

• Communicate effectively with members and guests in person and…