Retail Party & Event Host

Responsibilities

• Plan, coordinate, and facilitate events such as children’s birthday parties and craft classes within a Michaels store to provide a stress‑free, fun, and engaging experience for guests.
• Deliver friendly customer service by guiding customers through the store and providing solutions to their needs.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver Brand Promises.
• Engage with clients of all ages (4 – 94+), demonstrating and instructing craft projects, face painting, and other party activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, and other add‑ons in accordance with company standards.
• Communicate event details with clients and store team members, adjusting plans based on client feedback and needs.
• Create backup or emergency plans to be executed as needed and ensure client satisfaction for scheduled events.
• Uphold cleanliness and safety standards, set up, break down, and clean before and after each event.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in daily store cleanliness activities such as sweeping, vacuuming, dusting, and maintaining restroom hygiene.
• Support inventory tasks such as stocking, planogram (POG) operations, merchandise recovery, and perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Cross‑train in Custom Framing selling and production.

• Energetic, enthusiastic, and personable with the ability to handle job stress.
• Excellent interpersonal skills and the ability to interact effectively with guests of all ages and co‑workers.
• Strong communication skills (written, verbal, non‑verbal) and active listening ability.
• Organizational and creative problem‑solving skills.
• Experience working with children and children’s events.
• Retail and/or customer service experience required.

• Ability to remain standing for long periods and move throughout the store.
• Regular bending, lifting, carrying, reaching, stretching, and lifting heavy boxes.
• Accessing high shelves by ladder or similar equipment.

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

Position base pay range: $11.41–$13.20 per hour.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at1‑800‑642‑4235 (1800‑MICHAEL).