Counter Sales Associate - HVAC

Counter Sales Associate

Location:

Onsite in Augusta, GA.

Schedule:

Monday to Friday, 7:00 AM – 4:30 PM.

Starting Pay: $20 per hour, with potential for an increase based on experience. Bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of personal protective equipment such as safety harnesses.

• 0 to 3 years of customer service or sales experience; prior experience in plumbing, HVAC or a related industry preferred.
• Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

• Health, dental and vision coverage.
• Paid time off and life insurance.
• 401(k) plan with company match.
• Mental health coverage and gender‑affirming benefits.
• Paid parental leave.
• Associate discounts and community involvement opportunities.

Ferguson Enterprises, LLC. is an equal employment opportunity employer. The Company complies with all wage regulations and prohibits discrimination against qualified protected veterans and individuals on the basis of disability. Ferguson is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.