EPIC Sales Support Associate
Listed on 2026-07-10
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Sales
Industrial Sales, Sales Administrator, Business Development
About this position
About Eastern Industrial Supplies, Inc. Eastern Industrial Supplies specializes in the quality distribution of pipes, valves, and fittings (PVF), as well as commercial plumbing products. We opened our doors in 1980 in Greenville, SC and our growth has led the company into the Southeast markets of SC, NC, GA, TN, AL, and FL. We focus on exceeding customer expectations and honoring God in all we do by: caring for people, continuously improving, and growing profitably.
We have built a culture of caring in which people are always more important than profits. Each member of our team is truly valued. We are a family‑owned and operated company, and the culture of being a family also resonates through all associates!
About the role:
Coordinates and supports activities of the organization engaged in the sale of engineered products, instrumentation, controls, and industrial piping supplies. Provides foundational customer and operational support by managing the order pipeline, quote‑to‑PO conversions, and vendor communications while systematically developing technical product knowledge.
What you’ll do:
Included are the following. Other duties may be assigned.
Immediate Core Duties & Process Support
- Focus on daily activities of tracking down shipping/delivery information, expediting purchase orders (POs), and preparing standard or repeat vendor quotes.
- Implement and maintain a standardized physical folder system for quote‑to‑PO conversions, ensuring folders are labeled accurately with Sales Order (SO) numbers and include all pertinent spreadsheets and shop notes to guarantee seamless absence coverage across the team.
- Minimize operational bottlenecks by adhering to strict workflow guidelines, ensuring all assigned tasks, projects, and RFQs are systematically logged and tracked via Spiro.ai.
- Generate new and repeat sales by providing basic product and technical information in a timely manner.
- Enter sales quotations and orders for new and existing customers into core operating systems.
- Confere with prospective and existing customers to ascertain delivery timelines and required service needs.
- Organize documentation on all orders and quotes to resolve discrepancies with vendor billing, monitoring scheduled shipment dates to ensure timely delivery.
- Set up and maintain comprehensive customer files.
- Coordinate activities across sales, service, accounting, receiving, and shipping operations to ensure a fluid customer experience.
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