Sales Customer Advocate

Sales Customer Advocate

We are seeking a highly organized, customer-focused Sales Customer Advocate to serve as the critical connection point between our Sales Organization, fulfillment teams, and customers. In this role, you will play a key part in delivering an exceptional customer experience by supporting the sales lifecycle from onboarding and order accuracy through construction, installation, and customer communication. You will serve as a customer advocate throughout the sales-to-install process while helping the Sales Organization operate effectively through training, process support, reporting, and issue resolution.

• Partner with the Sales Trainer to develop system onboarding and training programs.
• Maintain strong knowledge of products, pricing, and promotions.
• Communicate updates to the sales team regarding changes to processes, procedures, and sales workflows.
• Attend sales team meetings, functions, and events.

• Communicate directly with customers throughout the construction and installation process for new sales.
• Provide updates and help ensure a smooth transition through installation.
• Address customer escalations and route issues to the appropriate repair teams for follow‑up.
• Work closely with Sales Representatives to resolve issues and improve the customer experience.

• Perform quality analysis of service agreements to ensure accuracy, proper approvals, and required supporting documentation.
• Partner with Sales Representatives to correct rejected orders and resubmit them to order entry.
• Process and track construction capital approvals for potential customers.

• Upload reports for local Sales Managers and Directors.
• Review reports to identify trends, patterns, and opportunities for improvement.

• High School Diploma or GED required.
• 1+ years of experience in the telecommunications industry or an equivalent combination of education and experience.

• Ability to work effectively in a team environment focused on improving the customer experience.
• Basic understanding of telecommunications terminology and services.
• Strong self‑motivation with excellent time‑management skills, organizational skills, and complex problem‑solving abilities.
• Excellent oral and written communication skills.
• Proven presentation skills and experience delivering customer‑facing presentations.
• Technical skills: ability to understand and effectively use all Microsoft Office products.

• Regularly required to talk and hear.
• Required to use hands to type, handle objects, and manage paperwork.
• Required to reach and hold items at chest level or above the shoulder.
• Required to use close vision and maintain focus.
• Some travel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.