Supervisor, Customer Solutions Architecture

We are a software‑focused IT solutions and services provider that equips organizations to be agile and innovative. We help our customers move to the cloud, build tomorrow’s workplace, and make smarter technology decisions to create success for their customers and their people.

• Lead and coach a team of 4–5 Specialty Customer Solution Architects (CSA), providing mentorship and performance guidance.
• Execute the Sales Management Process: set sales objectives, manage leading and lagging indicators, and achieve KPIs.
• Align regional book of business to drive professional and managed services growth across the assigned regions.
• Collaborate cross‑functionally with Territory Sales Leaders, Partners, GTM and other teams to forge and maintain successful partnerships.
• Participate in sales planning, designing territories and account targets in collaboration with leadership, using relevant reports.
• Manage 30‑, 60‑, and 90‑day forecasts to keep sales performance on track.
• Analyze reports and KPIs to identify trends, coach the team, and address performance concerns in partnership with direct leadership.
• Develop and implement a business strategy to expand customer footprint, revenue, and profit in the assigned territory.
• Serve as an escalation point for customers, ensuring a constant improvement in customer experience.

• Minimum of 5 years of sales experience, with 3 years in Solution Sales.
• Depth of knowledge of Hybrid Cloud products and services, including Microsoft Cloud and Workplace Technologies.
• Strong understanding of the Softchoice services portfolio for Cloud, Workplace, and Digital Acceleration.
• Proven track record of over‑achieving services and managed services quotas.
• Excellent communication and presentation skills.
• Comfortable with ambiguity and a growth mindset.

Estimated base pay range: $106,560 to $136,000+, with 40% targeted incentives. Salary is influenced by location, experience, skills, education, and certifications.

• Health and Wellbeing:
  Medical, Dental, Vision Care, Flexible Spending Account, Employee Assistance Program.
• Financial Benefits:
  
  401(k) Plan with company matching, Life and Disability Insurance.
• Paid Time Off: PTO, Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave.
• Additional Perks:
  Employee Discount Program.

We are an equal opportunity employer committed to diversity, inclusion & belonging
. People seeking employment are considered without regard to any protected category including, but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

We provide interview and employment accommodations during the recruitment and hiring process. If you require any accommodation, please contact asktal

We will conduct a criminal record check, verify education, and check references before commencement. New hires are onboarded remotely.